Library Team Assistant

Shared Services Partnership; Fleet; On-site; GBP 10,000 - 40,000; Part time

Job summary

A public service organization in Fleet seeks a Library Assistant to create an inclusive space for customers of all ages. Responsibilities include leading Rhyme Time sessions, promoting reading initiatives, and engaging with the community via social media. Candidates should have customer service experience, strong digital skills, and the ability to complete manual tasks. The role offers a good work-life balance with fixed shifts and access to a range of employee benefits including a comprehensive training plan.

Benefits

Comprehensive induction and training

Good work-life balance

Employee Assistance Programme

Generous leave entitlement

Qualifications

• Experience in a busy, customer-facing role.
• Ability to adapt to different people and situations.
• Strong digital skills, confidence using relevant software.
• Comfort using social media for community engagement.

Responsibilities

• Create a welcoming space and support library customers.
• Lead sessions and promote reading initiatives.
• Carry out manual tasks and support administrative duties.
• Promote services through social media and community engagement.

Skills

Customer service experience

Adaptability

Strong digital skills

Social media engagement

Physical ability for manual tasks

Tools

Microsoft Office

Google Workspace

Job description

I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

Qualifications

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Benefits

• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

As part of our safe recruitment process, candidates will be required to undergo a Criminal Records Check prior to interview.

Working Pattern

Week 1: Monday 9am - 1:30pm (Aldershot) | Wednesday 9am - 1:30pm (Fleet) | Friday 9am - 1:30pm (Aldershot) | Saturday 9am - 5pm (Fleet).

Week 2: Monday 9am - 1:30pm (Aldershot) | Thursday 9am - 1:30pm (Fleet) | Friday 9am - 1:30pm (Aldershot) | Saturday 9am - 5pm (Fleet).

Applicants can expect to hear from us within two weeks of the advertised closing date.