Library Experience Lead: Inclusive Frontline Services

University of Surrey; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading educational institution in Guildford seeks a Library Experience Lead to manage frontline services and enhance user experience in the library. The ideal candidate will possess strong communication skills, management experience, and a commitment to inclusivity. Responsibilities include overseeing the Library and Learning Advisor team and ensuring a welcoming environment for all users. This role offers a chance to support both educational and research strategies in a vibrant community.

Qualifications

• Experience in operational management of frontline services.
• Commitment to diversity and inclusion.
• Ability to oversee support and building access.

Responsibilities

• Manage Library and Learning Advisor team.
• Oversee enquiry management system.
• Ensure the smooth running of library services.

Skills

Effective communication

Management experience

Problem-solving

Initiative

Collaboration

Job description

A leading educational institution in Guildford seeks a Library Experience Lead to manage frontline services and enhance user experience in the library. The ideal candidate will possess strong communication skills, management experience, and a commitment to inclusivity. Responsibilities include overseeing the Library and Learning Advisor team and ensuring a welcoming environment for all users. This role offers a chance to support both educational and research strategies in a vibrant community.