Library Customer Experience Advisor

University of Liverpool; Liverpool; On-site; GBP 20,000 - 25,000; Part time

Job summary

A renowned educational institution in Liverpool is seeking a part-time Library Advisor to join their Customer Experience Team. In this role, you will provide excellent customer service and administrative support, ensuring a high-quality experience for library users. The position requires strong communication skills and the ability to resolve enquiries effectively. The team is committed to fostering diversity and welcomes applications from individuals of all backgrounds. This part-time role comprises 20 hours per week, primarily on Sundays through Wednesdays.

Qualifications

• Experience in customer service or front-facing roles.
• Ability to communicate effectively with diverse audiences.
• Skills in problem-solving and resolving enquiries.

Responsibilities

• Provide an excellent customer service at first contact.
• Resolve online enquiries via Ticket and Live-chat service.
• Patrol public areas to ensure appropriate use of facilities.

Job description

A renowned educational institution in Liverpool is seeking a part-time Library Advisor to join their Customer Experience Team. In this role, you will provide excellent customer service and administrative support, ensuring a high-quality experience for library users. The position requires strong communication skills and the ability to resolve enquiries effectively. The team is committed to fostering diversity and welcomes applications from individuals of all backgrounds. This part-time role comprises 20 hours per week, primarily on Sundays through Wednesdays.