Library Assistant: Customer Experience & Social Media

Durham University; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading university in the United Kingdom is seeking a Customer Service Assistant to provide high-quality services across multiple departments. The role involves face-to-face interactions, planning social media content, and supporting user experience analysis. The ideal candidate will possess strong communication and time-management skills, with experience in front-line customer service. Benefits include generous leave, health support, and career development opportunities.

Benefits

27 days annual leave plus 8 public holidays

Parking and cycle-to-work scheme

Exclusive discounts via benefits portal

On-site nursery access

Health and wellbeing support

Generous pension scheme

Qualifications

• Five GCSEs including English Language and Mathematics or equivalent experience.
• Experience in front‑line customer service and team environments.
• Good spoken and written communication skills for customer interactions.

Responsibilities

• Provide high quality customer service face to face and via the virtual enquiry desk.
• Plan and create engaging social media content.
• Support user experience planning and analysis.

Skills

Customer service skills

Time-management

Good communication skills

Digital skills

Education

Five GCSEs (Grade C or above) including English Language and Mathematics

Tools

Microsoft 365

Digital booking systems

Job description

A leading university in the United Kingdom is seeking a Customer Service Assistant to provide high-quality services across multiple departments. The role involves face-to-face interactions, planning social media content, and supporting user experience analysis. The ideal candidate will possess strong communication and time-management skills, with experience in front-line customer service. Benefits include generous leave, health support, and career development opportunities.