Liaison and Diversion Service Manager

NHS; Coventry; On-site; GBP 55,000 - 63,000; Full time

Job summary

A regional health service provider is seeking a Band 8a Service Manager for Liaison and Diversion services in the Coventry and Warwickshire area. This full-time permanent role involves overseeing clinical and operational leadership within the criminal justice pathway, ensuring high-quality care and compliance with NHS regulations. The ideal candidate will have substantial experience in mental health services, a Master's degree or equivalent, and the ability to deliver effective operational management. Competitive salary and generous benefits are included.

Benefits

Generous annual leave entitlement

Learning and development opportunities

Employee Assistance Programme discounts

Qualifications

• Educated to a Masters level or equivalent knowledge.
• Experience in mental health and operational performance management.
• Significant and demonstrable post-qualification experience.

Responsibilities

• Provide clinical and operational leadership within criminal justice pathway.
• Contribute to maintaining high-quality clinical services.
• Support changes in practice and service delivery.

Skills

Professional registration

Significant post-qualification experience

Working knowledge of Health and Social Care system

Education

Masters level education or equivalent knowledge

Job description

Job Summary

Urgent Care: Liaison and Diversion services

Band 8a

Full‑time substantive post working across Coventry & Warwickshire.

An exciting opportunity has arisen in the Coventry and Warwickshire Partnership Trust for Service Manager for Liaison and Diversion (LiDi) services across Coventry and North and South Warwickshire in the criminal justice pathway.

The post holder will be a key member of the management team, responsible for providing clinical and operational leadership and the overall planning, management and delivery of services within their criminal justice pathway.

The role of each Service Manager is to help systematically improve and enhance the effectiveness, operational and quality and safety of care provided within LiDi, with the aim of achieving some of the best outcomes in the country.

The post holder will work in conjunction with the Head of Service and Professional Leadership to lead the provision of efficient, effective and high‑quality professional and well‑coordinated services which meet all statutory, regulatory and NHS requirements, ensuring alignment with the contracted activities of the Trust.

The post holder will contribute to the wider acute service management team, providing cross cover when required.

Main Duties

You will need to demonstrate the aptitude to be an optimistic, resilient and visible leader, who can identify and harness opportunities for cycles of change that enable sustainable transformation and deliver quality coproduced services responsive to the needs and circumstances of people supported by our services.

You'll work within operational leadership, supporting quality and safety in the development and implementation of systems, structures and processes to promote high‑quality clinical services that make a real difference.

Have specialist knowledge of the range of clinical pathways for support of people supported by LiDi.

Have an awareness of recent changes and current issues in mental health service and criminal justice provision.

Contribute to complex case work embedded in evidence‑based practice.

Provide clinical advice to colleagues within urgent care services and external agencies.

Oversee and contribute to expert clinical practice as a professional lead.

Influence professional standards through evaluation and monitoring.

Support changes in practice and service delivery through role‑modeling and leadership.

About Us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as we care for others and offer a wide range of benefits and development opportunities.

These include: generous annual leave entitlement which increases during your time with us; excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring; salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more; discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes; wellbeing support, including an in‑house counselling service, external helpline and more; staff networks and support groups. We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Details

Date posted: 22 December 2025

Pay scheme: Agenda for change

Band: 8a

Salary: £55,690 to £62,682 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 444-7684771-MH

Job locations: Swanswell Point, Coventry, CV1 4FS

Responsibilities

For more information on this role please see the attached supporting information. This will give you a better overview of the job role and requirements.

Qualifications

Essential

• Professional registration with significant post‑qualification experience.
• Educated to a Masters level or demonstrable knowledge at the same level.
• Working knowledge of the Health and Social Care system including Mental Health.

Experience

Essential

• Significant and demonstrable experience post‑qualification.
• Evidence of delivering successful operational performance management and clearly demonstrating improvement in patient and staff experience and outcomes.
• Demonstrable experience across mental health and/or related services.
• Ability to deal with difficult and complex complaints, concerns and incidents.
• Relevant experience of implementing operational planning with oversight of clinical effectiveness and outcomes.

Knowledge

Essential

• Extensive and senior working knowledge of applicable legislation including the MHA, SCA and MCA.
• Ability to understand complex data and information including written reports.
• Capable of working under pressure, to deadline and within a team and/or own initiative.
• Ability to facilitate a clinical MDT together and facilitate complex decision making for the best clinical outcome.

Other

Essential

• Able to travel for work purposes and have access to an independent means of transport.

Person Specification

(Same content as the above qualifications, experience and knowledge sections – see above for details.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be made to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details

Employer name: Coventry and Warwickshire Partnership Trust

Address: Swanswell Point, Coventry, CV1 4FS

Employer website: https://www.covwarkpt.nhs.uk/ (Opens in a new tab)