Level 2 Floor Manager

Company of Cooks; City Of London; On-site; GBP 45,000; Full time

Job summary

A leading catering company is seeking a Level 2 Floor Manager in London. The role involves managing day-to-day restaurant operations, training staff, and ensuring high service quality. Ideal candidates will have strong wine knowledge, floor management experience, and a guest-focused attitude. The position offers a salary of £45,000 per annum with numerous employee benefits and opportunities for professional development.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Wellbeing strategy

Regular social events

Volunteering days

Professional subscriptions

Qualifications

• Strong wine knowledge and passion for the industry.
• Leadership skills to manage and motivate a team.
• Experience of producing costed weekly department rotas.

Responsibilities

• Manage day-to-day operations ensuring high standards of service.
• Responsible for stock control, ordering, and deliveries.
• Provide training and induction for Front of House staff.
• Supervise and train a team to maintain exceptional guest service.
• Maximise sales through effective upselling.
• Monitor restaurant performance and manage costs.

Skills

Strong wine knowledge

Floor management experience

Leadership skills

Guest-focused attitude

Ability to remain calm under pressure

Experience in costed weekly department rotas

Experience with department rotas

Job description

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Level 2 Floor Manager to join our amazing site in London.

Location: SE1 8XX

Salary: £45,000 per annum

Working Pattern: 40 hours per week, 5 over 7, shifts may fall between 9.30am - 10pm (flexibility is a must)

Key Responsibilities

• Manage the day-to-day operations of the restaurant, ensuring high standards of service
• Responsible for stock control, ordering, and deliveries to the relevant units
• Responsible for the equipment in each unit and ensuring they are maintained regularly and to report any issues or recommended actions in a timely manner
• Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CHCO standards
• Assist in any areas of the operations when circumstances dictate
• Supervise and train a team of 4 supervisors and front of house staff to maintain a positive work environment and exceptional guest service reporting into the on site operations manager
• Work to maximise sales through effective upselling and offering of promotion
• Monitor and control restaurant performance, including managing costs and maximising revenue
• Maintain and enhance the guest experience by handling feedback and resolving any concerns
• Develop and sustain good working relationships with the client team at site
• Working with the Operations Manager and General Manager to ensure the units achieve the financial targets agreed with the client in line with the budget, taking overall responsibility for the business performance of the units

Our Ideal Candidate

• Strong wine knowledge and passion for the industry
• Strong floor management experience from a busy bar, café or restaurant setting
• Leadership skills to manage and motivate a team
• Friendly, approachable and guest-focused attitude
• Is confident individual who is committed to providing excellent customers service to all
• Thrives, but remains calm under pressure and resilient at all times
• Has experience of producing costed weekly department rotas

What's in it for you?

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers