Lettings Operations Manager

Cobalt Consulting (UK) Ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing property company in London is seeking a Lettings Operations Manager to oversee the entire lettings lifecycle and enhance operational efficiency. The role requires 2-3 years of lettings experience, strong leadership skills, and knowledge of UK tenancy legislation. This is an exciting opportunity to drive strategic growth while delivering a seamless tenant experience. Competitive salary plus bonus offered.

Benefits

Competitive salary

20% Bonus

Qualifications

• 2-3+ years of experience in lettings, preferably in student housing.
• Ability to lead teams and work in a target-driven environment.
• Knowledge of lettings compliance, ARLA qualification preferred.

Responsibilities

• Lead the entire lettings process from marketing to move-in.
• Develop and implement strategies to maximise occupancy and revenue.
• Analyse lettings performance and present insights to leadership.

Skills

Leadership

Commercial acumen

Attention to detail

Knowledge of UK tenancy legislation

Tools

Property management systems

Digital marketing platforms

Job description

Oxford Circus | Full-time, Permanent | Competitive + 20% Bonus

We are looking for an ambitious and strategic Lettings Operations Manager to join a fast-growing, investment-backed property company with a national portfolio. With over 5,000 tenants across 25 UK university cities, this is an exciting opportunity to play a key role in shaping and scaling a high-performing lettings function.

About the Role

This is not your standard lettings role. You\'ll lead the end-to-end operational delivery of the lettings lifecycle from listings to move-ins, while influencing strategic decisions to maximise occupancy, rental income, and operational efficiency.

You\'ll be at the heart of a collaborative team, working cross-functionally with marketing, maintenance, and portfolio management to deliver a seamless and brand-aligned tenant experience.

Key Responsibilities

• Lead the entire lettings process from marketing to move-in across a diverse national portfolio.
• Develop and implement strategies to maximise occupancy, revenue, and conversion rates.
• Work with marketing teams to coordinate campaigns across online portals and social media.
• Act as the central operational link between prospective tenants, guarantors, and internal teams.
• Analyse lettings performance, track KPIs, and present strategic insights to senior leadership.
• Maintain regulatory compliance, tenancy documentation, and right-to-rent checks.
• Partner with operations and maintenance to ensure properties are delivered to brand standard.
• Support the training and oversight of on-site student brand ambassadors and agency partners.
• Conduct competitor market analysis and feed insights into pricing and positioning strategy.

What We're Looking For

• 2-3+ years of experience in lettings (student housing or PRS highly desirable).
• Proven ability to lead teams and deliver results in a target-driven environment.
• A process-minded operator with strong commercial acumen and attention to detail.
• Knowledge of UK tenancy legislation and lettings compliance (ARLA qualified preferred).
• Experience with property management systems and digital marketing platforms.

If you\'re ready to step into a role that blends hands-on lettings delivery with strategic growth planning and want to make a real impact in a dynamic, scaling environment we\'d love to hear from you.