Lettings Advisor - Lichfield

Bromford; Lichfield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading housing provider in Lichfield is seeking a Lettings Advisor to manage the lettings process for homes. The role involves verifying applications and coordinating with various teams. Candidates should have strong communication skills, resilience, and an empathetic approach to customer service. This position offers a mix of office and home working, suitable for someone adaptable and relationship-oriented.

Qualifications

• Ability to manage competing priorities effectively.
• Comfortable making fair and firm decisions.
• Effective communication in both written and verbal forms.
• Experience in social housing or lettings is desirable.

Responsibilities

• Manage the end-to-end lettings process.
• Verify applications and arrange viewings.
• Liaise with authorities and agencies.

Skills

Resilience and tenacity

Confidence in challenging situations

Empathy and professionalism

Strong communication skills

Attention to detail

Job description

Overview

Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of working from home and office
Closing Date: Sunday 28 September 2025

Are you resilient, tenacious, and confident in handling challenging conversations? We’re looking for a Lettings Advisor who can combine excellent customer service with the ability to stay calm under pressure, make fair decisions, and communicate clearly—even when the conversations are tough.

What you’ll do

As a Lettings Advisor, you’ll play a key role in ensuring our homes are let quickly, fairly, and in line with policy. You’ll manage the end-to-end lettings process, from verifying applications and arranging viewings to liaising with local authorities, external agencies, and internal teams. This is not a field-based role, but you’ll work flexibly between home and office locations.

What we’re looking for

We need someone who brings more than just admin skills. You’ll need:

• Resilience and tenacity - to manage competing priorities and keep things moving.
• Confidence in challenging situations - able to be firm but fair when making decisions.
• Empathy and professionalism - balancing customer needs with business requirements.
• Strong communication skills - both written and verbal, to explain decisions clearly.
• Attention to detail - ensuring compliance with policies and legislation.

Experience in social housing or lettings is desirable, but what matters most is your attitude, adaptability, and ability to build positive relationships.

You'll be based in our Lichfield office with regular home working available. A basic DBS check is required.

Why Bromford?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and southwest of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

Ready to apply?

If you’re ready to make a real difference and thrive in a role where no two days are the same, we’d love to hear from you. The closing date is Sunday 28 September 2025. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.

Apply now and help us create thriving communities.