Lettings Administrator

Julian Wadden; Chester; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading estate agency in Chester is seeking a Lettings Administrator to join their dynamic team. This full-time position offers a competitive salary with a realistic OTE of £26,000-28,000. Responsibilities include managing tenancy applications, liaising with tenants and landlords, and ensuring maintenance works are conducted efficiently. Ideal candidates should have excellent customer service skills and a passion for the property industry. Benefits include discounts at retailers, support for professional development, and enhanced family leave policies.

Benefits

Smart spending app for discounts

Employee Assistance Programme

Annual leave purchase scheme

Smart Tech Scheme

Enhanced Family Friendly Leave

Competitive base pay with bonuses

Pension scheme

Support for professional development

Company socials

Qualifications

• Previous estate agency industry experience is desirable.
• Enjoys working in a fast-paced, ever-changing environment.
• Must be comfortable having conversations on the phone.

Responsibilities

• Administer the progression of a new tenancy from application to tenancy start date.
• Providing regular updates to internal and external stakeholders.
• Liaising with Tenants, Landlords and Contractors to ensure timely maintenance.

Skills

Excellent customer service skills

Strong communication

Passionate about the property industry

Job description

Welcome to Thornley Groves, part of Lomond, the UK's leading network of lettings and estate agencies. Uniquely positioned to draw on the local experience of our national network of over 60 branches, together with asset and property managers, Lomond Investment Management provides an account‑managed single point of contact service for developers and investors in the build‑to‑rent, single‑family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location. With our team's extensive industry expertise and local knowledge, we’re here to redefine expectations in our sector and lead the way for change.

We are happy to offer you an exciting opportunity to join our dynamic team as a Lettings Administrator. This is a full‑time, permanent position located in Chester. The salary on offer has a realistic OTE range of £26,000‑28,000 p.a dependent on experience.

Responsibilities

• Administer the progression of a new tenancy from application to tenancy start date.
• Providing regular updates to internal and external stakeholders.
• Liaising with Tenants, Landlords and Contractors to ensure all maintenance works are carried out in a timely fashion and to an excellent standard.
• Maintaining accurate file notes in our CRM system.
• Liaising with third‑party suppliers to provide and produce property reports.

Qualifications

• Previous estate agency industry experience is desirable.
• Is passionate about the property industry and enjoys working in a fast‑paced, ever‑changing environment.
• Excellent customer service skills and strong communication.
• Must be comfortable having conversations on the phone.

Benefits

• Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We’ve got you covered with that important pension pot.
• We’ll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!