Lending Operations Analyst - Customer Service & Process Improvement

NatWest Group; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service & Operations Analyst in Manchester. This role involves responding to customer queries, processing security releases, and contributing to improvements in customer service and processes. Candidates should have experience in lending operations, good communication skills, and familiarity with banking systems. The position operates in a hybrid model, requiring two days in the office and supports professional development opportunities.

Qualifications

• Knowledge and experience of lending operations.
• Experience of using banking systems.
• Understanding security products and processes.

Responsibilities

• Investigate and respond to customer queries.
• Process security releases using hotdocs.
• Suggest areas for improvement in customer service.

Skills

Attention to detail

Good communication skills (written and verbal)

Time and workload organization

Tools

hotdocs

Back Office

Risk Management Platform (RMP)

Microsoft Teams

Zoom

Job description

A leading financial services provider is seeking a Customer Service & Operations Analyst in Manchester. This role involves responding to customer queries, processing security releases, and contributing to improvements in customer service and processes. Candidates should have experience in lending operations, good communication skills, and familiarity with banking systems. The position operates in a hybrid model, requiring two days in the office and supports professional development opportunities.