Leisure Team Member Apprentice

GLL; Keynsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure provider in Keynsham is seeking a Leisure Team Member Apprentice to join their team. This apprenticeship offers the opportunity to develop skills in customer service and health promotion while gaining industry-recognized qualifications like the National Pool Lifeguard Qualification. The role involves assisting customers, conducting gym inductions, and planning exercise sessions. As part of a community-focused organization, you'll enjoy benefits such as discounted leisure membership and access to a pension scheme. This is a full-time or part-time position, depending on your availability.

Benefits

Access to a pension scheme

Health Assurance and counseling services

Discounted leisure center membership

Qualifications

• Understanding of leisure services to assist customers.
• Ability to support various customer needs.
• Qualifications in swimming instruction required.

Responsibilities

• Assist customers with queries regarding services.
• Conduct gym inductions for customers.
• Plan and lead exercise sessions.

Skills

Customer service

Communication

Health and fitness knowledge

Education

National Pool Lifeguard Qualification

First Aid at Work (Level 3)

STA Award in Teaching Swimming

STA Certificate in Teaching Swimming

Job description

GLL is currently recruiting Leisure Team Member Apprentices to work in Keynsham Leisure Centre.

If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

Qualifications

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• STA Award in Teaching Swimming
• STA Certificate in Teaching Swimming

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

The basics:

This is a Full time / part time /, permanent / Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.

We are an accredited Living Wage employer with industry-leading rates of pay.

We can offer a career, not just a job, with extensive Learning & Development support available.

A uniform will be supplied and must be worn.

GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.

As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Benefits

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.