Leisure Receptionist

Village Hotel; Liverpool; On-site; GBP 59,000 - 71,000; Full time

Job summary

A leading hospitality establishment in Liverpool is seeking passionate individuals to ensure outstanding customer service in fitness and leisure. The role includes maintaining cleanliness in public areas, ensuring guest satisfaction, and being responsible for safety in the pool. With competitive benefits and a supportive work environment, this full-time position promises varied and engaging daily activities. Applicants can expect competitive compensation and ongoing development opportunities.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Flexible working hours

Pension scheme

Life Insurance

Qualifications

• Ability to deliver outstanding customer service leading to exceptional member satisfaction.
• Ability to work in compliance with company and legal guidelines.
• Solutions oriented with an eye for spotting issues before they happen.

Responsibilities

• Ensure public areas are clean and hygienic.
• Maintain high standards for fitness experiences.
• Perform rescues in the pool area.

Job description

A passion for everything hospitality, leisure and fitness – a smile and ability to talk to everyone – The ability to deliver outstanding customer service leading to exceptional member satisfaction – Solutions orientated with an eye for spotting issues before they happen – Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed. So you'll bring your passion for perfection to ensure our public areas are looking slick. Whether it's sprucing up the studios or keeping the gym floor looking on form, you recognise that our members have a certain standard when it comes to their fitness experience. So you'll be hell‑bet on making it one that keeps the smiles coming. Expect a varied day‑to‑day that includes cleanliness, hygiene and refining our awesome guest experience. You'll also be ready to take action and perform rescues to ensure the safety of our members in the pool area. Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend (worth £1,500 a year)
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Having a host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance, Competitive Salary.

Employment Details

• Location: No 1 Mann Island, Liverpool; Liverpool Head Office with occasional requirement to visit stores, trade fairs and suppliers.
• Hours: 35–37.5 hours per week; Full‑time.
• Annual leave: 28 days (inclusive of bank holidays), increasing to 33 days after certain milestones.
• Employer: Liverpool City Region Combined Authority.
• Salary: £59,311–£70,405 per annum.
• Contract: Permanent.
• Working Pattern: Full Time.
• DBS Check: No.
• Closing Date: 28/12/2025 at 23:59.
• Reference: …