Leisure Receptionist

Bespoke Hotels; Chester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel group in the UK is seeking a Leisure Receptionist to maximize Gym memberships and Spa revenues while providing exceptional customer service. The ideal candidate will have excellent communication and organisational skills, making decisions in a fast-paced environment. Responsibilities include welcoming guests, handling inquiries, resolving complaints, and maximizing sales through up-selling. Weekend availability is required for this exciting opportunity in Chester.

Qualifications

• Ability to follow standards and deliver excellent customer service.
• Skills to make decisions in a fast-paced environment.
• Experience with phone and computer systems.

Responsibilities

• Welcome guests upon arrival and assist with check-in/check-out.
• Handle customer enquiries and requests efficiently.
• Resolve customer complaints promptly.
• Maximise sales through up-selling and promotions.

Skills

Excellent Customer service skills

Organisational skills

Communication skills

Decision-making

Job description

Bespoke Benefits… What’s in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

The Role

As a Leisure Receptionist you will be responsible for maximising Gym memberships and Spa revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks.

Key Responsibilities Of The Role

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out accordingly.
• Demonstrates a working knowledge of all services and facilities of the hotel, and local area.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements Of The Role

• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it.
• To be able to communicate well to each other and guests.
• Be able to use a phone and computer system.
• Weekend availability.

Being Bespoke

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style.