Leisure Membership Advisor

Village Hotels - Swindon - Leisure; England; On-site; GBP 4,000 - 6,000; Full time

Job summary

A leisure-focused hospitality company in England is seeking a team member to showcase facilities and tailor services for prospective members. The role requires a passion for leisure and fitness, excellent customer service skills, and the ability to understand individual member needs. Responsibilities include providing tours, advising on products, and ensuring service excellence. Attractive benefits include discounts, flexible working hours, and a complimentary health membership. Uncapped commission potential adds to the incentive.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Well-being programs

Flexible working hours

Company Pension scheme

Life Insurance

Uncapped commission

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Ability to tailor service and communication.
• Drive to achieve and exceed targets.
• Forming great relationships within teams.

Responsibilities

• Showcase facilities to potential new members.
• Provide tours to help prospective members.
• Match member goals to available services.
• Advise on products to help members achieve goals.
• Ensure service excellence across all locations.

Skills

Effective selling techniques

Customer service

Team mentality

Interpersonal skills

Target-driven

Job description

Job Overview

The first step on the road to fitness is making the decision to get started. Joining a gym is a little like dating. You want to know what you’re committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you’re dreaming of.

Responsibilities

• Showcase our facilities to potential new members and tailor the experience to their needs.
• Provide tours in person or over the phone to help prospective members understand our club offerings.
• Match individual member goals to the facilities and services available at Village Gym.
• Advise on additional products and services to help members smash their fitness goals.
• Represent Village Hotel Club’s personality, individualism and fun, ensuring service excellence across all locations.

What We’re Looking For

• A natural ability to interact with all types of people using effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness and customer service.
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.

Benefits*

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• Uncapped commission with realistic OTE of an additional £4,800 per annum.

Compensation: To be discussed.

*Terms & Conditions apply based on your contract.