Leisure Concierge: Welcome Guests & Create Happiness

Village Hotels; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure company is looking for a Leisure Receptionist to create lasting impressions and ensure outstanding customer service. In this role, you will be the first contact for members and guests, responsible for greeting them warmly, managing bookings, and addressing inquiries. The ideal candidate will have a passion for customer service and fitness, with the ability to build relationships. This role offers various benefits including wellness membership, discounts, and a supportive work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discounts on Food and Drink

Flexible working hours

Employee Assistance Programme

Life Insurance

Pension scheme

Qualifications

• Ability to interact effectively with diverse groups.
• Natural appetite for customer service and sales.
• Drive to meet and exceed customer satisfaction targets.

Responsibilities

• Greet and assist members and guests upon arrival.
• Handle bookings and resolve customer queries.
• Create a memorable and welcoming environment.

Skills

Customer service

Interpersonal skills

Sales through service

Teamwork

Passion for fitness

Job description

A leading leisure company is looking for a Leisure Receptionist to create lasting impressions and ensure outstanding customer service. In this role, you will be the first contact for members and guests, responsible for greeting them warmly, managing bookings, and addressing inquiries. The ideal candidate will have a passion for customer service and fitness, with the ability to build relationships. This role offers various benefits including wellness membership, discounts, and a supportive work environment.