Leisure Activity Assistant

Dwr Cymru Cyf; Denbigh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading water utility company in Wales is seeking seasonal activity staff at Llyn Brenig to assist with various land and water-based activities while ensuring customer safety and satisfaction. Responsibilities include delivering activities, providing customer service, and maintaining equipment. Enthusiasm, excellent communication, and a commitment to safety are essential. The role requires working evenings, weekends, and bank holidays, making it ideal for those seeking flexible hours in a beautiful outdoor setting.

Benefits

Staff discounts at visitor attractions

Full training given and uniform provided

Beautiful working location

Flexible working hours

Qualifications

• Enthusiastic about putting customers first every day.
• Open to feedback and learning new skills.
• Able to communicate effectively in English.

Responsibilities

• Provide excellent customer service to visitors.
• Assist in the delivery of land and water-based activities.
• Ensure safety of all persons on site during activities.
• Maintain cleanliness and security of activity equipment.

Skills

Customer service

Water safety knowledge

Excellent communication

Ability to work on own initiative

IT literate

Job description

Role Overview

Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.

What you’ll be responsible for. D’ŵr Cymru Welsh Water keeps 3 million people healthy each day with safe drinking water and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. When you work for Welsh Water, you’ll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed and rewarded. But did you know we also have a visitor attraction site at Llyn Brenig which is open all year round? The site has a café, gift shop area and an activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in North Wales. Want to see more? Your role will be to support the Activity team to safeguard and assist customers who undertake watersports, land based or team building activities; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.

Responsibilities

1. Provide excellent customer service; meeting, greeting and helping every visitor gain the most from their visit.
2. Assist in the delivery of high quality land and/or water-based activities, including team building programs, in line with National Governing Body (NGB) and Wesh Water requirements.
3. Assist with the hire of activity equipment, including giving effective safety briefings to customers.
4. Work proactively as part of a team to set up and pack away on site facilities and provide assistance to all customers using equipment at the site.
5. Work collaboratively with third party organisations such as wildlife charities and volunteer groups.
6. Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents.
7. Check in customers for activities, handle activity and booking enquiries and take payments on the till as required.
8. Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
9. Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
10. Work with the Ranger team on reservoir safety and biosecurity, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance.
11. Enforce the rules of the site and the waterside, especially the 'no un-authorised swimming in reservoirs' rule, the opening and closing times, and the safe marshalling of visitors when busy.
12. Support conservation, educational, public access and recreational activities, open days and events.
13. Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.

Who you’ll work with

• Activity Manager
• Deputy Activity Manager
• Senior Activity Instructor
• Activity Instructor
• Receptionist
• Visitor Attraction Staff
• Following health & safety procedures
• Working with the general public

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Ability to work on own initiative
• Water safety knowledge
• Excellent communication and interpersonal skills
• IT literate - we use a variety of computer systems which we will teach you
• Always honest and professional
• Ability to communicate effectively in English
• Open to feedback, improving and learning new skills

Good to Know

• We have part time seasonal positions available.
• Own transport is essential as Llyn Brenig is a remote site, not covered by public transport.
• An enhanced DBS check will be required prior to start date for all successful applicants.
• Onsite role including some weekends, early mornings, late evenings and bank holidays.
• Llyn Brenig is open 7 days per week, therefore regular weekend and bank holidays working is essential.

Benefits

• Staff discounts at our visitor attractions
• Full training given and uniform provided
• Beautiful working location
• Flexible working hours