Legal Tech Customer Engagement Lead

LexisNexis; Exeter; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading information provider in Exeter is seeking an Engagement Manager to lead customers through a change journey with legal or tax products. The role requires building effective relationships, managing customer integrations, and demonstrating solution value. Ideal candidates should have experience in the legal sector, with strong communication skills. The company promotes a healthy work/life balance and offers generous benefits, including flexible working hours and professional development opportunities.

Benefits

Generous holiday allowance with option to buy additional days

Health screening and private medical benefits

Wellbeing programs

Access to competitive pension scheme

Optional Dental Insurance

Employee discounts scheme

Qualifications

• Experience in the legal sector or transferable skills applicable.
• Ability to build trust and maintain long-term partnerships.
• Excellent organizational and time-management skills.

Responsibilities

• Collaborate with account managers to deliver customer value.
• Build strong stakeholder relationships to understand needs.
• Support customer integration of products into their workflows.

Skills

Communication and influencing

Organizational skills

Customer experience

Job description

A leading information provider in Exeter is seeking an Engagement Manager to lead customers through a change journey with legal or tax products. The role requires building effective relationships, managing customer integrations, and demonstrating solution value. Ideal candidates should have experience in the legal sector, with strong communication skills. The company promotes a healthy work/life balance and offers generous benefits, including flexible working hours and professional development opportunities.