Legal Counsel - Retail

Centrica; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy and services company in Windsor seeks a qualified lawyer with experience in regulated consumer law. The ideal candidate will draft consumer-facing terms and conditions, advise on FCA regulated products, and collaborate across teams. Applicants should possess excellent influencing skills and a pragmatic approach to problem-solving. Join a company committed to sustainability and fostering a supportive work environment where your growth and ambitions are prioritized.

Benefits

Flexible total rewards program

Support for mental and physical well-being

Qualifications

• Demonstrable experience in regulated/non-regulated consumer law, in-house or in private practice.
• Experience with FCA regulated products and services is highly valued.
• Pragmatic and creative problem-solving skills are essential.

Responsibilities

• Draft consumer-facing terms and conditions across various energy and services brands.
• Provide advice on regulated products and implement FCA rules.
• Support marketing and governance teams with customer communications.

Skills

Experience in regulated consumer law

Excellent influencing skills

Ability to manage diverse stakeholders

Drafting and negotiating contracts

Education

Qualified lawyer

Job description

Role Responsibilities

• Drafting consumer‑facing terms and conditions across all of our energy, net zero installation and services brands, including British Gas, Hive and Dyno‑rod.
• General consumer law and advertising and marketing regulatory knowledge.
• Advice on our regulated products in the energy and financial services sectors, including interpretation of Ofgem licence conditions and implementation of FCA rules on General Insurance and Consumer Credit.
• Support the marketing regulatory managers and governance team with customer communications and advertising.
• Support the business on various aspects of its strategy, including supporting the commercial team with new product/proposition design.
• Assisting the B2B Legal Team with relevant agreements, for example with partners (B2B2C), I/AR agreements and lending agreements with our panel lenders.
• Ability to liaise and collaborate with the compliance team and other legal colleagues, build effective relationships to be seen as 'one team' by business stakeholders.
• Supporting the customer complaint resolution team and support with customer remediation activity.

Key Qualifications & Expectations

• A qualified lawyer with demonstrable experience in the regulated and non‑regulated consumer environment gained either in‑house or in private practice or in relation to contentious and non‑contentious consumer law inc. green claims.
• We would particularly value applications from candidates with experience of advising businesses in relation to FCA regulated consumer products and services.
• Experience drafting terms and conditions and drafting and negotiating contracts.
• A highly flexible and inquisitive approach – ability to manage a diverse set of stakeholders, prioritise effectively in a fast‑paced environment and deliver high quality commercially savvy work.
• Pragmatic, creative and able to help find solutions that provide both a good customer outcome and meet commercial objectives – able to support risk‑based decision‑making with the right balance of risk awareness and pragmatism.
• A true collaborator who is able to build and maintain strong relationships across all levels. Excellent influencing skills and the ability to deliver with impact.
• Other types of work undertaken in the team include regulatory support – an interest in policy and the ability to provide legal support to respond to Government (DESNZ, HMT) and Regulator (FCA, Ofgem, CMA) consultations concerning financial services, energy and consumer law, aiming to shape the wider regulatory framework to support the business' objectives. There is also a contentious aspect to this work – appeals to the CMA (including interventions in appeals), and Judicial Review claims.

About the Company

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it. We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centrica If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.