Legal Admin Support Officer

Ministry of Justice; Cardiff; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A government organization in Cardiff seeks an Administrative Support Officer to provide essential support to the magistracy across Wales. Responsibilities include facilitating recruitment committees, managing communications, and assisting with the magistrates rota. The role offers flexible working options and a hybrid work model. Ideal candidates will possess excellent customer service skills and the ability to work in a fast-paced environment. Training opportunities and various benefits are provided, making it an attractive position.

Benefits

25 days annual leave increasing to 30 days

Flexible working options

Health and wellbeing benefits

Training and development opportunities

Employee-run networks

Qualifications

• Experience in a fast-paced environment is essential.
• Ability to learn and adapt to different technologies.

Responsibilities

• Facilitate online interviews and process retirements.
• Provide administrative support to training committees.
• Manage communications with magistrates.
• Assist in the day-to-day management of the magistrates rota.
• Engage with customers in a professional manner.

Skills

Excellent customer service skills

Strong written and verbal communication skills

Ability to multitask

Proficient in IT

Organisational skills

Job description

Role Overview

To provide administrative support to the magistracy across Wales. The post holder will support a range of committees, manage communications, and assist with the running of the magistrates rota.

Responsibilities

• Support Advisory Recruitment Committees: facilitate online interviews via Teams, work with the Affinix portal, and process magistrate retirements/resignations using the Magistrates Rota and Judicial HR portal.
• Assist Justices' Training Approvals, Authorisations & Appraisal Committees: receive appraisals and applications, and provide administrative support to the committees across Wales.
• General Bench Support: send communications to the magistracy across Wales and manage responses appropriately.
• Magistrates Rota: support the wider teams in the day‑to‑day management of the magistrates rota across Wales.
• Deliver HMCTS public services from an office setting; engage with customers in a professional and helpful manner.

Job Details

• Standard full‑time working hours: 37 hours per week.
• Flexible working options: part‑time, flexible and job‑sharing arrangements are available, subject to business needs and agreed in advance.
• Hybrid working: 60 % of time to be spent in office, with the remainder flexible; arrangements to be discussed with the successful candidate.
• Location: nearest suitable office based on home postcode (HQ, JCC or JSO).

Qualifications & Skills

• Excellent customer service skills and a friendly, approachable manner.
• Strong written and verbal communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Proficient in IT with the ability to learn and adapt to different technologies and software packages.
• Organisational and attention‑to‑detail skills.

Benefits

Annual leave: 25 days on appointment, increasing to 30 days after five years' service. Additional paid time off for public holidays and 1 privilege day. Part‑time and job‑share posts calculated on a pro‑rata basis. Family Friendly policies: opportunities to work reduced hours or job share. Flexible and voluntary benefits: vouchers, discounts and other benefits available as per policy. Parental leave: paid paternity, adoption and maternity leave. Health and wellbeing: free annual sight tests for employees who use computer screens. Pensions: choice of pension schemes, flexible options. Training and development: extensive training opportunities across the Civil Service. Networks: employee‑run networks for diverse groups and supportive workplace culture. Hybrid working arrangements: a 60 % office requirement with flexibility for remote work.

Immigration and Sponsorship

This role does not meet the eligibility criteria for sponsorship under the current immigration rules. Applicants who meet the new eligibility criteria for a Skilled Worker Visa (continuous possession since before 22 July 2025) may be considered. Applicants must have and maintain the legal right to work in the UK.

Application

Please explain why you are suitable for this role by providing evidence of your transferable skills, experience and knowledge. Use the full word count (500 words) and include personalised real‑life evidence. Where possible, quantify achievements.

To apply, visit the MoJ careers portal and submit your application.

Equal Opportunity

We are an equal opportunity employer and encourage applications from all sections of society, including protected groups.