Leasing Coordinator

Berkeley Group; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property developer in the UK is seeking a dedicated administrator to support their leasing teams. This position emphasizes exceptionally high customer service standards and offers an opportunity to contribute to various administrative processes related to leasing. The ideal candidate will have experience in lettings or property administration and a passion for delivering quality service. Benefits include generous annual leave and health benefits, making it a rewarding role in a dynamic company.

Benefits

25 days annual leave, increasing to 33 days

Private Medical Insurance

Access to an online discount platform

Volunteer day

Private pension plan

Group life assurance

Responsibilities

• Provide administrative support to on-site leasing teams.
• Manage end-to-end application and contract process.
• Support teams in lease application progression.
• Achieve leasing targets.
• Collaborate with leasing and marketing teams.
• Ensure homes are ready for leasing.
• Provide exceptional customer service.
• Issue lease contracts with precision.
• Maintain accurate records for compliance.
• Coordinate home showings and lease operations.

Skills

Experience in lettings, hospitality or residential property administration

Familiarity with lettings process and lease documentation

Experience in CRM systems (Yardi would be beneficial)

Highly organised and detail-oriented

Confidence communicator

Strong team player

Pro-active and flexible

Excellent attention to detail

Compliance driven

Job description

Description

Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.

Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.

At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.

Key Responsibilities

This is an exciting opportunity to join our centralised team to provide crucial administrative and co-ordination support to our on-site leasing teams. The role will ensure the smooth operation of the leasing department by overseeing the lead to lease process and acting as a centralised point of contact for all lease progression matters.

• Managing the end-to-end application and contract process, ensuring documents and references are completed accurately and timely.
• Support on-site teams in progression applications to leases by managing enquiries via multiple channels (email, phone)
• Achieving weekly and monthly leasing targets, supporting high conversion rates.
• Strong collaboration with the centralised leasing and marketing teams.
• Working closely with the on-site teams, including maintenance, to ensure homes are ready for leasing.
• Providing exceptional customer service and fostering of a positive community atmosphere.
• Prepare and issue lease contracts with precision and timeliness.
• Maintain accurate records, ensuring compliance with company policies and legal requirements (eg. Right to Rent checks)
• Acting as a point of contact for customers, residents and handling all initial enquiries and co-ordinating effective communication with on-site teams.
• Co-ordinating home showings, managing all incoming leads and ensuring smooth day to day leasing operations.
• Support with the co-ordination of move-ins and outs, delivery a positive customer experience (including scheduling in inventory reports)

Skills, Knowledge and Expertise

• Experience in lettings, hospitality or residential property administration.
• Familiarity with lettings process and lease documentation (ARLA qualification would be beneficial)
• Experience in CRM systems (Yardi would be beneficial).
• Someone who is highly organised, detail-oriented and finds satisfaction in keeping processes running smoothly behind the scenes.
• Confidence communicator to a wide range of people, with a natural flair for exceptional service.
• Strong team player who is solution focused.
• Pro-active, flexible and willing to go above and beyond to provide excellent service.
• Ability to manage a high volume of tasks.
• Excellent attention to detail.
• Passionate about accurate reporting.
• Compliance driven.

Benefits

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.