Learning Services Consultant

Esri; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Learning Services Consultant/GIS Trainer to join their Learning Services Team. This role involves supporting customer learning across ArcGIS products through various training formats. The ideal candidate will possess in-depth knowledge of ArcGIS Pro, strong communication skills, and some training experience. Benefits include a starting salary from £40,000+, a bonus scheme, and extensive healthcare support. This position is remote in the UK, offering a permanent full-time employment opportunity.

Benefits

Starting salary from £40,000+

Company bonus scheme up to 20%

Excellent company pension

Vitality healthcare

Gym contribution

Volunteering opportunities

Qualifications

• Essential knowledge of ArcGIS Pro and ideally ArcGIS Online.
• Training experience, either formal or informal.
• Ability to engage diverse audiences through communication.

Responsibilities

• Support customer success by developing capabilities across the ArcGIS platform.
• Deliver training in various formats including virtual sessions and classroom courses.
• Prepare and customise course materials aligned with Esri's ArcGIS platform.

Skills

In-depth knowledge of ArcGIS Pro

Training experience

Strong communication skills

Customer-focused experience

Presentation skills

Ability to work independently

Time management

Education

CompTIA CTT+, TAP Accreditation and IITT affiliation or membership

Tools

ArcGIS Online

Job description

We have a great opportunity to join our growing Learning Services Team at Esri UK as a Learning Services Consultant / GIS Trainer, supporting the learning and development of our customers across the suite of ArcGIS products. In this role, you’ll help customers across the UK and Ireland get the very best from ArcGIS, the world’s leading mapping and spatial analytics platform, through a mix of classroom, virtual and bespoke learning solutions.

Responsibilities

• Help support customer success by developing our customers’ capabilities across the ArcGIS platform.
• Deliver high quality training across a variety of formats, including virtual sessions, classroom courses, e‑learning modules and 1‑2‑1 coaching.
• Prepare and customise course materials, ensuring all content remains current and aligned with Esri’s ArcGIS platform and related technologies.
• Undertake Learning Needs Analysis (LNA) to recommend suitable learning pathways and create tailored development plans for individuals and teams.
• Deliver both Esri’s standard curriculum and bespoke, customer‑specific content when required.
• Act as a trusted advisor to customers, providing guidance on effective blended learning strategies.
• Support continuous improvement by authoring blogs, white papers and online resources that share best practice.

Qualifications

You’ll thrive in this role if you:

• Have an in‑depth knowledge of ArcGIS Pro (essential) and ideally ArcGIS Online.
• Have some training experience, either formal or informal, carried out as part of your role.
• Have strong communication, presentation and facilitation skills, with the confidence to engage diverse audiences.
• Experience of working in a customer‑focused environment would be beneficial.
• Have (or be willing to work to achieve) CompTIA CTT+, TAP Accreditation and IITT affiliation or membership.
• Like to work independently, dealing with and resolving complex situations in a flexible manner.
• Are a great communicator and presenter.
• Can prioritise and work to fixed deadlines.
• Are entitled to work in the UK and happy to undergo security clearances (essential).

Benefits

• Starting salary from £40,000+ (depending on experience).
• Company bonus scheme up to 20%.
• Excellent company pension.
• Vitality healthcare, permanent health insurance, and wellbeing support.
• Gym contribution and cycle‑to‑work scheme.
• Volunteering opportunities for causes important to you.

Location & Employment

• Location: Remote, UK
• Employment Type: Permanent – Full Time

Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.