Learning Consultant

ADP; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global HR solutions provider is seeking a Learning Consultant to deliver instructor-led training on technical features of their products. The role includes developing curricula and consulting on best practices for product usage. Ideal candidates will have a Bachelor’s degree in a relevant field and 1-3 years of experience, along with fluency in English and proficiency in French preferred. This position requires strong facilitation skills and the ability to quickly learn new content.

Qualifications

• 1-3 years of experience in payroll support service or equivalent HCM products.
• Proficiency in another language is preferred.
• Experience in using virtual delivery tools.

Responsibilities

• Deliver instructor-led training on GlobalView technical features.
• Consult with instructional designers on curriculum effectiveness.
• Monitor daily operations of the Learning Delivery team.

Skills

Fluency in English

Ability to learn new content quickly

Facilitation skills

Education

Bachelor’s degree in Training, Education, or related field

Tools

Webex

Job description

Learning Consultant

At ADP we are driven by your success. We engage your unique talents and perspectives, welcoming your ideas on how to do things differently and better. Through a commitment to our core values—Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results‑Driven, and Social Responsibility—we support your growth and learning at every stage.

Position Summary

The Learning Consultant delivers instructor‑led (on‑site and virtual) training on GlobalView technical features and functional aspects of all ADP solutions. The role enables learners to effectively use systems, tools, and processes, and ensures clients are prepared for their initial and ongoing utilization of our multi‑product offerings. The consultant also conducts new‑hire orientation, contributes to instructional design, and provides consultative input on client and associate needs.

Responsibilities

• Delivery: Deliver functional, technical, and soft‑skills training to associates and clients with a focus on GV product. This includes new‑hire orientation, rotational associate training, product curricula, and enhancement content. Apply adult learning theory, facilitation skills, and participant interaction to meet training objectives.
• Core Orientation & Service Skills: Deliver core orientation and service‑skills training programs in addition to product training.
• Effectiveness: Consult with instructional designers on curriculum effectiveness, recommend changes to existing classes, and identify opportunities to integrate or blend curricula for scalability and operational efficiency.
• Functional Knowledge: Stay current and proficient on ADP products and services, and on the learning & performance organization’s tools (virtual training tools, LMS, desktop imaging/cleanup tools). Maintain all relevant certifications and keep abreast of industry trends in service, communication, and facilitation skills.
• Consulting: Understand associate performance goals and advise on applying tools and processes. Provide feedback to managers and learning partners on skill gaps, and recommend solutions for bridging gaps. Understand client business needs and consult on best‑practice product usage.
• Content Development & Delivery Projects: Lead learning content projects specific to supported business or organization, developing specialized or customized curricula.
• Administrative: Perform administrative tasks such as LMS operations, class survey distribution, monthly status reports, and time tracking.
• Monitor: Assist in overseeing daily operations of the Learning Delivery team: identify and implement best practices, execute certification program components, monitor workload, analyze metrics, and communicate status to project managers and leadership.

Education & Qualifications

• Education: Bachelor’s degree with major in Training, Education, Human Resources, Business, or other related or technical fields.
• Minimum experience: 1–3 years in payroll support service, implementation, or equivalent HCM products/solutions with a focus on GlobalView.
• Fluency in English; proficiency in another language is preferred.

Preferred Qualifications

• French—B2/C1 level.
• Experience using Webex or other virtual delivery tools.
• Aptitude to quickly learn new content and skills.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on qualifications, experience, ability, and job performance. For more about our culture and values, see our ADP Culture page.

About ADP

ADP is a comprehensive global provider of cloud‑based human capital management solutions that unite HR, payroll, talent, time, tax, and benefits administration. We lead in business outsourcing services, analytics, and compliance expertise, and we are recognized for our core values and inclusive culture.