Lead User Researcher: Digital CX & Customer Journeys

Sky; Shoreham-by-Sea; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading media and entertainment company is seeking a Lead User Researcher to enhance customer experiences. You will analyze and improve user journeys across multiple channels, running various research activities like usability testing and surveys. This role allows you to work flexibly, either hybrid in Osterley or Leeds. If you're passionate about customer understanding and have experience in user research methodologies, this position offers you the opportunity to make a significant impact within the team.

Qualifications

• Proven experience in user research methodologies and usability testing.
• Excellent analytical skills to evaluate customer journeys.
• Ability to work collaboratively in an Agile environment.

Responsibilities

• Lead user researchers to analyze and improve end-to-end journeys.
• Plan and run research activities like usability testing and surveys.

Job description

A leading media and entertainment company is seeking a Lead User Researcher to enhance customer experiences. You will analyze and improve user journeys across multiple channels, running various research activities like usability testing and surveys. This role allows you to work flexibly, either hybrid in Osterley or Leeds. If you're passionate about customer understanding and have experience in user research methodologies, this position offers you the opportunity to make a significant impact within the team.