Lead User Researcher — Digital CX & AI Insights (Hybrid)

Sky; Gloucester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment brand is seeking a Lead User Researcher to enhance digital customer experiences. In this role, you will lead research initiatives in Agile teams, ensuring user needs drive the design. The ideal candidate will have proven experience in large-scale digital research, combining qualitative insights with behavioral analytics. Working in a hybrid model, you will promote research practices across the organization and champion inclusive experiences for all customers.

Benefits

Sky Q

Exclusive rates for Sky Glass

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards and experiences

Qualifications

• Proven experience leading user research for large-scale digital products.
• Expert-level skills in qualitative and quantitative research methods.
• Deep knowledge of research tooling ecosystems.

Responsibilities

• Lead user researchers to improve end-to-end journeys.
• Plan and run various research activities.
• Champion the customer voice in strategic conversations.

Skills

User research

Qualitative research methods

Quantitative research methods

Storytelling

Stakeholder influence

Tools

Adobe Analytics

Usertesting

UserZoom

Optimal Workshop

Job description

A leading media and entertainment brand is seeking a Lead User Researcher to enhance digital customer experiences. In this role, you will lead research initiatives in Agile teams, ensuring user needs drive the design. The ideal candidate will have proven experience in large-scale digital research, combining qualitative insights with behavioral analytics. Working in a hybrid model, you will promote research practices across the organization and champion inclusive experiences for all customers.