Lead Support Worker

Dimensions (UK) Ltd.; Haverhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care organization in Haverhill is seeking a compassionate Lead Support Worker to support adults with learning disabilities and autism. This full-time role involves managing rotas, attending meetings, and providing personal care. Ideal candidates should have strong communication skills, a full UK driving licence, and experience in support settings. The position offers comprehensive benefits including training bonuses, annual leave, and a pension scheme.

Benefits

30 days annual leave entitlement

Pension scheme

Discounts on shopping

Paid training

Employee Assistance Programme

Long Service Awards

Discounted health and dental cover

Bike to work scheme

£200 recommend a friend scheme

Qualifications

• Experience working with adults with learning disabilities, autism, and physical mobility needs is desirable.
• Strong writing and listening skills are essential.
• Confidence using systems and recording information clearly.

Responsibilities

• Lead on rota management, inputting rotas and helping the team stay organized.
• Support with incident reporting and quality assurance.
• Attend health and safety meetings as needed.

Skills

Strong communication

Documentation

Teamwork

Comfort with personal care tasks

Ability to support with medication administration

Education

Full UK manual or automatic driving licence

Job description

Overview

Full-time | Must hold a full UK manual or automatic driving licence. We're looking for a confident, compassionate Lead Support Worker to join our team in Haverhill, supporting adults with learning disabilities, autism, and physical mobility needs across eight individual flats. This is a full-time role for someone who leads by example, communicates with empathy and precision, and thrives in a setting where no two days are the same. You'll be supporting a group of people aged between 30 and 80, each with their own interests, routines, and goals. From church visits and sensory room sessions to shopping trips, zoo outings and evening discos, the people we support enjoy a wide range of interests and you'll play a key role in helping them stay connected to family, friends, and their community. Support is typically 1:1, with occasional 2:1 in the community, and you\'ll need to be flexible to help people get to appointments and social events. As Lead Support Worker, you\'ll take the lead on rota management, inputting rotas electronically and helping the team stay organised and responsive. You\'ll support with incident reporting, system updates and quality assurance, and attend health and safety or organisational meetings as needed. You\'ll also be a key point of support for your colleagues, offering guidance, helping with training, and modelling best practice in everything. Strong writing and listening skills are essential, as is confidence using systems and recording information clearly. You\'ll need to feel comfortable supporting with personal care (from prompting to full support), hoist use, wheelchair support, medication administration and meal planning. Shift patterns vary, with a mix of early and late shifts, typically 7am-2pm or 2pm-9pm and occasional longer days. There are no sleep-ins or regular night shifts required.

Location and role details

We\'re looking for someone local who can work flexibly across all eight flats, and who shares our values of Ambition, Courage, Integrity, Partnership and Respect. In return, you\'ll be part of a values-led organisation that invests in your development, celebrates your contributions, and gives you the tools to make a real difference.

Responsibilities

• Lead on rota management, inputting rotas electronically and helping the team stay organised and responsive.
• Support with incident reporting, system updates and quality assurance.
• Attend health and safety or organisational meetings as needed.
• Be a key point of support for colleagues, offering guidance, helping with training, and modelling best practice.
• Demonstrate strong writing and listening skills and confidence using systems and recording information clearly.
• Provide support with personal care (from prompting to full support), hoist use, wheelchair support, medication administration and meal planning.
• Adapt to shift patterns (early and late shifts, typically 7am-2pm or 2pm-9pm; occasional longer days).

Qualifications and requirements

• Full UK manual or automatic driving licence.
• Experience working with adults with learning disabilities, autism, and physical mobility needs is desirable.
• Strong communication, documentation, and teamwork abilities.
• Comfort with personal care tasks and using equipment such as hoists and wheelchairs.
• Ability to support with medication administration and meal planning.

Benefits

• 30 days annual leave entitlement, pro-rata, (including bank holidays), rising to a maximum of 35 days.
• Pension scheme, including a money purchase scheme with employee and employer contribution.
• Discounts and cashback on the high street and online shopping through Rewarding Dimensions.
• Paid training with financial bonuses for completion of awards and diplomas.
• Free access to the Employee Assistance Programme with a 24/7 helpline for advice and support, also available to partners and immediate family.
• Recognition and financial bonus every five years through our Long Service Awards.
• Opportunity to purchase Simply Health, a discounted health and dental cover scheme.
• Bike to work scheme and season ticket loans.
• £200 recommend a friend scheme. An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce.
• As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training, and career development of disabled employees.
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.