Lead Service Designer - DBT - G7

Manchester Digital; Remote; GBP 62,000 - 82,000; Full time

Job summary

A government department in the UK is looking for a Lead Service Designer to enhance user-centered design efforts. In this role, you will analyze and develop services to close existing gaps and create new solutions. Your collaboration with researchers and developers will be crucial in delivering effective services to businesses. This position offers competitive compensation in a supportive and innovative team environment.

Qualifications

• Experience in user-centered design and service design.
• Ability to identify gaps and opportunities in existing services.
• Experience working in multidisciplinary teams.

Responsibilities

• Identify gaps and opportunities in existing services.
• Create new services that meet user needs.
• Work within a multidisciplinary team of developers and researchers.

Job description

£62,103 - £81,674 based on location and including additional allowance
Published on

Full-time (Permanent) £62,103 - £81,674 based on location and including additional allowance
Published on 16 December 2025 Deadline 12 January 2026

Location

Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford

About the job

Job summary

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.

Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.

Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.

Finally, we work in partnership with businesses every day, providing advance, finance and deal‑making support to those looking to start up, invest, export and grow.

The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!

As a Lead Service Designer at DBT you will identify gaps and opportunities in existing services as well as look for opportunities to create new ones. Working in a user‑centred multidisciplinary team alongside researchers, developers, and other designers, you’ll bring a wide view of the landscape as well as be the