Lead Product Manager, Acquiring

Monzo; London, Cardiff; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading UK bank is seeking a Lead Product Manager for Acquiring to develop a new card payments product for small business customers. The ideal candidate will have extensive experience in product management, particularly with card products, and a strong ability to collaborate across teams to deliver exceptional customer experiences. This position offers flexibility in working hours and the opportunity to make a significant impact in the realm of business banking.

Benefits

Learning budget of £1,000 a year

Flexible working hours

Visa sponsorship available

Assistance with relocation

Qualifications

• Experience shipping world-class products from 0 to launch at a fast growing company.
• Track record of leading card or payments products for business customers.
• Ability to systematically break down complex problems.
• Good judgement and decision-making in complex situations.
• Strong collaboration skills across diverse teams.

Responsibilities

• Drive product strategy informed by customer insights.
• Deliver a delightful card payments product.
• Work iteratively across teams on product development.
• Communicate effectively with stakeholders.
• Launch and iterate on product offerings.

Skills

Product management

Data-driven decision making

Collaboration

Creative problem solving

Storytelling

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we’ve built a banking app with very high daily engagement and an NPS that’s well above the norm. 12 million UK adults have a Monzo account already and more than 600,000 small businesses. Today, Monzo Business makes the life of small business customers easier with everyday business banking essentials, time-saving tools, and our signature money management features

About Payments

The Payments Collective helps to make Monzo\'s global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad. The Payments Collective works hand-in-glove with our Retail and Business Banking Collectives to deliver delightful and reliable payments.

What you’ll be working on:

We’re now looking to better help our business customers to get paid by cards in their shops, restaurants, etc.

As a Lead Product Manager for Acquiring, you’ll lead one or more cross-functional teams to define and deliver this new product that helps our small business customers make the most of Monzo. You’ll help build the product strategy, value propositions, payments capabilities, user experiences, and support structure needed to help businesses get paid and their customers to have a delightful card payments experience. It’s a new product that we’re planning to launch, so you’ll be driving it from nothing to launch and then growing it.

That means you’ll:

• Drive our product strategy: Develop a product strategy informed by customer insights, market opportunities, and business goals. Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience.
• Deliver a delightful product: Be the hands-on product manager for the squad, prioritising efforts across multiple workstreams as we define and build our product offering and maintain alignment with our Business Banking offering
• Collaborate seamlessly: Work iteratively with teams across design, engineering, research, data science, product marketing, compliance, external partners and other areas to refine and execute your strategy.
• Communicating effectively: Inspire stakeholders with the product vision and share the right context with the right people at the right time.
• Launch, iterate, and grow: Throughout your work you break big projects into small, iterative deliverables and define, deliver and measure the impact of the product with a data and customer centric approach.

You should apply if:

• You are a seasoned product manager, and have experience shipping world-class products from 0 to launch at a fast growing company.
• You have a track record of leading card or payments products for business customers that drive significant value for customers and the company.
• You can systematically break down and solve complex problems, leveraging data, customer insights and creativity to set an ambitious long term vision and deliver tangible outcomes iteratively.
• You have good judgement, and have a track record of making good decisions in complex situations where there’s often no “right answer”.
• Are creative, have the urge to make the status quo better, full of creative ideas and capable of teasing out novel ideas and solutions from your team as well.
• You're data-driven, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact.
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done.
• You’re a great storyteller, who is able to motivate, energise and inspire people towards a common goal.
• You’re passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo.
• You’re intellectually honest about your work\'s performance, relying on data to measure your success and continually striving for improvement.
• You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.

The interview process:

Our interview process usually involves 3 main stages:

• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.

Our average process takes around 4-6 weeks but we will always work around your availability. If you have questions, please contact our recruitment team at [e-mail]

What’s in it for you:

️ We can help you relocate to the UK

We can sponsor visas.

This role can be based in our London office, but we\'re open to distributed working within the UK (with ad hoc - at least monthly - meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We\'re asking for this information now so we know later what type of right to work check we need to do.

Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut\'s journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It\'ll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary. And we\'ve included a \"prefer not to say\" option for every question. It\'d be helpful if you still fill out the survey even if you choose \"prefer not to say\" for every question, as it\'s useful for us to understand & record this. We won\'t know if you choose to fill this survey in or not.
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By filling out this survey, you agree that we can use your responses for the purposes we\'ve mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.

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