Lead Product Manager

Takeaway; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global online delivery platform is seeking a Product Leader to craft and evolve product strategy for a new loyalty program. The ideal candidate will lead the entire product lifecycle, influence senior leadership, and champion a data-driven strategy to maximize customer engagement. Experience within loyalty is welcomed but not mandatory. This role offers the opportunity to work in a fast-paced and supportive environment.

Qualifications

• Strong collaboration and relationship-building skills across all levels.
• High levels of ownership with a self-starter attitude.
• Experimentation and agility-first mindset.
• Ability to coach and develop other PMs.
• Experience within loyalty and customer engagement welcome.
• Comfortable with collaboration and analytical tools.
• Demonstrated ability to thrive in ambiguous situations.
• Ability to partner effectively with engineering teams.

Responsibilities

• Define and own the product strategy for the loyalty program.
• Lead the entire product lifecycle from discovery to execution.
• Act as the product evangelist, influencing senior leadership.
• Champion a data-driven strategy leveraging advanced analytics.
• Engage and align with global and local teams.
• Ensure the loyalty architecture is technically robust.
• Instill a culture of rapid experimentation for continuous optimization.

Skills

Strong collaboration skills

Effective communication

Ownership and self-starter attitude

Problem solving and adaptability

Experience in customer engagement

Tools

JIRA

Figma

Miro

Tableau

Job description

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday‑night feast, a post‑gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Overview

About this role: 2025 has been an exciting year at Just Eat Takeaway.com with the launch of our paid membership program JET+. This will be a key product leadership role in crafting and evolving the product strategy and roadmap for a new loyalty program we will be launching to all our customers across the globe. You'll work with multiple stakeholders and teams across the entire organisation, influencing across levels, and managing key initiatives end‑to‑end.

Responsibilities

• Product Vision & Strategy: Define, craft, and own the end‑to‑end product strategy and multi‑year roadmap for the new loyalty program, ensuring it is highly scalable, directly fuelling our vision to be the most rewarding platform.
• Drive End‑to‑End Execution: Lead the entire product lifecycle from deep discovery and ideation through iterative design, flawless go‑to‑market execution, and continuous optimisation across multiple operating markets.
• Influence Senior Leadership: Act as the product evangelist, effectively communicating the vision, strategy, and execution progress, influencing and aligning senior leadership (up to Executive Committee level) and critical cross‑functional stakeholders.
• Champion Data‑Driven Strategy & Impact: Champion a data‑centric and user‑centric approach, leveraging advanced analytics to understand customer needs, maximise positive network effects, and quantify the impact of all initiatives ensuring they deliver against key business KPIs.
• Cultivate Cross‑Functional Alignment: Proactively engage, lead, and align with diverse global and local teams (e.g., across Product & Tech (Engineering, UX, Data Science), Marketing, Commercial) to ensure seamless loyalty feature development and integration across the platform.
• Ensure Technical Scalability: Partner closely with engineering leadership and peers to ensure the loyalty architecture is technically robust, built for efficiency, and highly scalable.
• Foster Experimentation & Optimization: Instill a culture of rapid experimentation and iterative learning across all loyalty feature launches to ensure continuous optimisation of program acquisition, engagement, retention, and program performance.

Qualifications

• Strong collaboration and relationship‑building skills, across all levels, with effective communication and influencing skills.
• High levels of ownership and self‑starter attitude, comfortable with autonomy, change and thriving in fast‑paced environments.
• Experimentation, iteration and agility first mindset.
• Ability to coach, develop and mentor other PMs in the team.
• Experience within loyalty and customer engagement welcome, but not mandatory.
• Comfortable with key collaboration and analytical tools – e.g. JIRA, Figma, Miro, Tableau.
• Problem‑solving & adaptability – demonstrated ability to thrive in the ambiguous, proactively identify challenges, and pivot strategies as needed.
• Ability to partner effectively with engineering teams, understanding technical feasibility, driving scalable solutions, and make prioritisation decisions.

Company Culture & Values

Our teams forge connections internally and work with some of the best‑known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy – it’s a competition for something incredibly valuable: our customers' choice. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, and every innovation. We celebrate wins, foster growth, and support each other in a fast‑paced and supportive environment.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.