Lead Product Designer - Onboarding and Activation

Experian; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global data and technology company is seeking an experienced Lead Product Designer to enhance user engagement for their products. This hybrid role involves leading a team, shaping design strategy, and collaborating across product teams. The ideal candidate has substantial experience in product design, mentoring, and a strong portfolio showcasing effective design solutions. The position offers a competitive compensation package and great benefits, including hybrid working arrangements.

Benefits

Great compensation package and discretionary bonus

Pension and healthcare benefits

25 days annual leave plus additional purchase options

Volunteering days

Qualifications

• Proven experience working in‑house in Agile teams.
• Product design experience in onboarding or growth is advantageous.
• Portfolio demonstrating process and strategy.
• Experience mentoring or managing designers.
• Experience with design systems in Figma.

Responsibilities

• Shape UX vision and roadmap with senior stakeholders.
• Lead and grow a team of designers with regular feedback.
• Contribute to design projects from discovery to delivery.
• Use data to improve activation and retention.
• Communicate design decisions effectively to stakeholders.

Skills

Experience in cross-functional Agile product teams

Mentoring and management experience

Experience designing native apps

User-centered design advocacy

Tools

Figma

Jira

Usertesting

Qualtrics

Job description

Lead Product Designer - Onboarding and Activation

• Full-time
• Employee Status: Regular
• Role Type: Hybrid
• Department: Product Management
• Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We're looking for an experienced Lead Product Designer to play an important role in how millions of consumers get started with Experian, stay engaged, and unlock value from our products.

Reporting to the Head of Product Design, you will spend around 40% of your time leading, mentoring, and growing a team of 3/4 designers, and the rest contributing hands on design work at a high level.

You will sit on the Product Design Leadership Team, and you will lead design across two product teams (domains) in the onboarding and activation space. This work is critical to how users experience Experian for the very first time.

This is a hybrid role, 2 days per week based in our London Office.

What you will do

• Shape strategy: Partner with Heads of Product and senior stakeholders to define the UX vision and roadmap for onboarding, activation, and our membership domain
• Lead and grow designers with regular 1:1s, feedback, and career development. You will help them do their best work while building a healthy collaborative team culture
• Be hands‑on where it matters and contribute to important design projects yourself from discovery to delivery while empowering your team to shine
• You will promote growth‑design: Use data, experimentation, and user insight to improve activation, retention, and engagement
• Raise the quality bar: Run critiques, workshops, and design rituals that bring teams together and push the craft forward
• Communicate design decisions through clear storytelling, influencing senior leaders, engineers, and product managers alike
• Champion user‑centred outcomes while balancing business and technical constraints.

Tools and ways of working

• Design and collaboration: Figma, Lucid, Confluence, Teams, or Jira (plus the usual post‑its and sharpies)
• Research: Our dedicated user researchers conduct studies, and we expect our designers to run them too. We use Usertesting for remote research and are moving to Qualtrics for quant and NPS

Qualifications

• Proven experience working in‑house within cross‑functional, Agile product teams on software products that solve complex user needs
• Product design experience in onboarding or growth is advantageous.
• A portfolio that shows your process and strategy, not just great UI. We want to see how you think, the problems you have solved, and the outcomes you achieved
• Stories to tell about mentoring or managing designers, ideally with experience line‑managing
• Experience designing top‑performing native apps (iOS or Android) and responsive web
• Comfort working with and contributing to design systems in Figma

Benefits package includes:

• Hybrid working – 2 days a week in the office
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces™ 2025 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affimative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: D/EB8

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