Lead Product Designer, Digital CX — AI-Driven App Experiences

Sky; United Kingdom; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading media and entertainment firm in the UK is seeking an experienced Lead Product Designer to enhance customer experiences through design strategy and innovative solutions. The ideal candidate will have expertise in Figma, accessibly-focused design practices, and a strong ability to lead and inspire teams. This role offers the opportunity to work in a hybrid model with flexibility to thrive both in-office and remotely, alongside attractive benefits including private healthcare and a generous pension package.

Benefits

Private healthcare

Generous pension package

Discounted mobile and broadband

Wide range of Sky VIP rewards

Qualifications

• Track record in delivering world-class, customer-centred large-scale digital products and services.
• Experience leading design teams across multiple workloads.
• Expert-level Figma skills including scalable templates and advanced prototyping.
• Mastery in accessibility to create inclusive experiences.
• Strong storytelling and stakeholder influence.

Responsibilities

• Own the creation of world-class customer experiences.
• Inspire a team of designers to craft intuitive experiences.
• Shape design strategy that aligns with business goals.
• Partner with product and engineering to ensure solutions meet needs.
• Translate customer insights into actionable design improvements.

Skills

Customer-centred large-scale digital products

Leading design teams

Expert-level Figma skills

Accessibility mastery

Stakeholder influence

Tools

Figma

Usertesting

Adobe Analytics

Job description

A leading media and entertainment firm in the UK is seeking an experienced Lead Product Designer to enhance customer experiences through design strategy and innovative solutions. The ideal candidate will have expertise in Figma, accessibly-focused design practices, and a strong ability to lead and inspire teams. This role offers the opportunity to work in a hybrid model with flexibility to thrive both in-office and remotely, alongside attractive benefits including private healthcare and a generous pension package.