Lead Product Designer

Monzo Bank Limited; City Of London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading Fintech company is seeking a Lead Product Designer to deliver impactful designs and lead research initiatives. This hybrid role in London offers a salary between £90,000 - £110,000, plus stock options and benefits. The ideal candidate will have a strong background in customer-centric design and a proven track record in leading projects that combine empathy and craft to enhance user experiences. Relocation support and visa sponsorship are available.

Benefits

Flexible working hours

£1,000 annual learning budget

Support for work-from-home setup

Qualifications

• Proven track record of impactful native-app designs.
• Strong grasp of using design artefacts to communicate insights.
• Experience driving clarity in ambiguous situations.

Responsibilities

• Deliver impactful, customer-centric designs that solve complex problems.
• Lead research and define product visions.
• Create modular, scalable solutions.

Skills

Customer-centric design

Collaboration

Design systems improvement

Research leadership

Job description

Overview

Tackling the most complex and ambiguous design challenges, turning complexity into elegant, scalable solutions that empower teams and improve the customer experience. Defining and delivering large-scale projects that connect initiatives across the business, using design methods to align strategies and drive impactful outcomes. Leading the creation of compelling product visions, principles, and direction that inspire teams to build toward a shared future. Raising the bar for visual execution, considering motion, interaction, and mental model clarity to deliver delightful and practical solutions. Positively influencing our design system, tooling, and processes to improve how we create design at scale. Driving improvements across the business by connecting your work to wider goals and leveraging cross-functional collaboration. Acting as a role model in Design, sharing your work broadly, mentoring others, and contributing to the growth and success of the Design team.

Responsibilities

• You have a proven track record of delivering impactful, customer-centric native-app designs that solve complex problems and drive commercial outcomes.
• You're skilled at leading research, defining product visions, and aligning teams around a shared strategy.
• You excel at creating modular, scalable solutions and have a strong grasp of how to use design artefacts to communicate insights effectively.
• You're a natural collaborator who can navigate multi-squad projects, align leadership, and drive clarity in ambiguous situations.
• You're passionate about improving design systems, processes, and ways of working to help teams deliver better outcomes at scale.
• You're a role model who actively contributes to the growth of the Design team through hiring, mentoring, and fostering a positive culture.
• You're excited about Monzo's mission to make money work for everyone and are ready to make a significant impact on our customers and business.

About Monzo

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo. Hear from our UK team about what it's like working at Monzo.

Role details

Location: London (Hybrid) or UK Remote

Salary: £90,000 - £110,000 + stock options + Benefits

Hiring notes: Hear from the team • Our Design team — We're a team of 80+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We're on a mission to make money work for everyone. Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale.

We design for the "magic moments". We've built a bank that feels human, not just functional. Our product is our personality. We blend research, empathy, and craft to turn everyday interactions into memorable experiences. Right now, we're growing fast and looking for passionate designers to shape Monzo's future and there's a huge opportunity to make your mark.

Applying to this role, you'll be in a standard hiring process for a Lead Product Designer, and we'll find the perfect team for you along the way. We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

Benefits & Perks

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more!