Lead Officer/Housing Manager (Housing Management & Co-ordination) - Rugby - Sanctuary Personal

Sanctuary Personnel Ltd; Rugby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable local authority in Rugby is seeking a Lead Housing Officer to provide strategic leadership to a team of Housing Officers. Responsibilities include overseeing day-to-day operations, managing complex tenancy issues, and ensuring compliance with housing law. The ideal candidate will have substantial housing management experience and proven leadership skills. This is a temporary position with a pay rate of £28+ per hour.

Qualifications

• Substantial experience in housing management with an understanding of tenancy law.
• Proven leadership skills in a housing team.
• Ability to manage complex casework.
• Experience representing a housing provider in court.

Responsibilities

• Oversee day-to-day operations within housing schemes.
• Manage a team of Housing Officers.
• Conduct end-of-tenancy interviews.
• Drive enforcement strategies for tenancy breaches.

Skills

Housing management experience

Communication skills

Leadership skills

Conflict resolution

Multi-agency working

Education

CIH Level 3 or above

Tools

Housing management systems

Job description

Social Worker - Adults Multi-Disciplinary Team

Job Title: Lead Housing Officer
Location: Rugby, Warwickshire
Contract Type: Temporary (3-month initial contract, likely extension)
Pay Rate: £28+ per hour
Working Hours: Full-time

Sanctuary Personnel is currently recruiting for a Lead Housing Officer to join a reputable local authority in Rugby. This is a key position where you will provide strategic leadership to a team of Housing Officers, driving service excellence across tenancy management, legal enforcement, and tenant relations. Your focus will be on maintaining high standards, resolving complex tenancy issues, and supporting vulnerable residents in collaboration with internal and external partners.

Role Overview

As Lead Housing Officer, you will oversee day-to-day operations within general needs and independent living schemes. You’ll act as the escalation point for high-risk cases, lead enforcement actions, and coordinate multi-agency interventions to safeguard tenants and neighbourhoods.

Key Duties

• Manage a team of Housing Officers, providing supervision, mentoring, and quality control.
• Audit casework regularly to maintain accuracy, consistency, and compliance with legislation.
• Take ownership of complex or high-risk tenancies, offering hands-on support where required.

Legal Enforcement & Policy Application

• Drive effective enforcement strategies for tenancy breaches, including ASB.
• Represent the authority in court, hearings, or tribunals as needed.
• Guide the team in preparing legal documentation and evidence.

Tenant Engagement & Community Support

• Conduct end-of-tenancy interviews and support sustainable tenancies through early intervention.
• Offer advice and support through multiple channels including in-person visits, calls, and digital platforms.
• Promote resident involvement and encourage participation in service development.
• Work in partnership with internal departments (legal, safeguarding, allocations) and external stakeholders (police, support agencies).
• Organise and participate in case conferences to build cohesive support packages for vulnerable tenants.

Monitoring, Reporting & Service Improvement

• Utilise systems to track ASB trends, tenant feedback, and performance data.
• Ensure accurate and timely updates to case records and housing systems.
• Contribute to service reviews and suggest improvements to policies and procedures.

Candidate Requirements

• Substantial experience in housing management with a strong understanding of tenancy law and ASB legislation.
• Proven leadership skills, ideally in a supervisory role within a housing team.
• Ability to manage complex casework and support a team delivering front-line services.
• Skilled in communication, conflict resolution, and multi-agency working.
• Competent IT user, familiar with housing management systems.
• CIH Level 3 or above, or other relevant housing qualifications.
• Experience representing a housing provider in court or at tribunals.
• Previous experience within a local authority housing service.