Lead Officer (Housing Management & Co-ordination)

SOHL ASSOCIATES LIMITED; West Bridgford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing management company in West Bridgford seeks a leader to oversee housing services and ensure compliance with housing laws. The role involves managing tenancy and estate operations while upholding high customer service standards. Candidates should have strong housing law knowledge and leadership skills.

Qualifications

• Strong knowledge of housing law and practice.
• Proven experience in housing management and tenancy enforcement.
• Effective leadership and communication skills.

Responsibilities

• Oversee tenancy and estate management tasks.
• Ensure compliance with housing legislation.
• Lead and support housing officers.

Skills

Knowledge of housing law and practice

Housing management experience

Leadership skills

Communication skills

Problem-solving skills

Job description

Overview

Purpose of the Role: To lead and coordinate housing management services, ensuring compliance, effective tenancy management, and a high standard of customer service.

Responsibilities

• Oversee tenancy and estate management, including allocations, enforcement, and sustainment.
• Ensure compliance with housing legislation, policies, and procedures.
• Lead and support housing officers, managing complex cases and escalations.
• Monitor performance and drive service improvements.
• Work with partners and residents to resolve issues and strengthen communities.

Essential Skills & Experience

• Strong knowledge of housing law and practice.
• Proven experience in housing management and tenancy enforcement.
• Effective leadership, communication, and problem-solving skills.
• Ability to manage priorities and deliver results.