Lead IT Systems Engineer (Microsoft 365 & Service Delivery)

Government Recruitment Service; Southampton; On-site; GBP 45,000 - 55,000; Full time

Job summary

A government agency in the United Kingdom is seeking a skilled Lead IT Systems Engineer to oversee and support Microsoft 365 services. The ideal candidate will lead second-line support, mentor a team of engineers, and drive project delivery while ensuring high-quality service operations. This position offers a robust benefits package, including generous annual leave and a significant pension contribution, promoting a positive work-life balance.

Benefits

Employer pension contribution of 28.97%

25 days annual leave increasing with service

Flexible working options

Qualifications

• Strong technical proficiency in Microsoft 365 services including Defender, Intune, and SharePoint.
• Experience in second-line support operations.
• Proven ability to manage teams and guide junior staff.

Responsibilities

• Lead and coach the IT Systems Engineers, providing expert escalation support.
• Manage daily task allocation and performance of Senior Systems Engineers.
• Deliver hands-on technical support to meet SLA targets.

Skills

Leadership skills

Technical Support in Microsoft 365

Incident Management

Project Delivery

Mentoring engineers

Job description

A government agency in the United Kingdom is seeking a skilled Lead IT Systems Engineer to oversee and support Microsoft 365 services. The ideal candidate will lead second-line support, mentor a team of engineers, and drive project delivery while ensuring high-quality service operations. This position offers a robust benefits package, including generous annual leave and a significant pension contribution, promoting a positive work-life balance.