Lead, Home Claims Desk – Coaching & Delivery

Aviva; United Kingdom; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A major insurance provider in the United Kingdom is seeking a Home Claims Desk Adjusting Team Lead. This role focuses on coaching and supporting a team of Desk Based Loss Adjusters as they handle claims. Candidates should demonstrate strong leadership experience, excellent communication skills, and a customer-first mindset. This position offers a competitive salary ranging from £45,000 to £55,000 and numerous employee benefits, including a bonus opportunity and a generous pension scheme.

Benefits

Bonus opportunity up to 10%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through the Matching Share Plan

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience coaching and developing others to improve performance.
• Knowledge of Home Claims end to end systems is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead a team of Desk Based Loss Adjusters handling building claims.
• Support the team to ensure claims are handled efficiently.
• Work closely with Technical Leads to build capability.

Skills

People Leadership experience

Coaching and developing others

Leading a team and workflow management

Knowledge of Home Claims systems

Excellent communication skills

Strong customer-first mindset

Job description

A major insurance provider in the United Kingdom is seeking a Home Claims Desk Adjusting Team Lead. This role focuses on coaching and supporting a team of Desk Based Loss Adjusters as they handle claims. Candidates should demonstrate strong leadership experience, excellent communication skills, and a customer-first mindset. This position offers a competitive salary ranging from £45,000 to £55,000 and numerous employee benefits, including a bonus opportunity and a generous pension scheme.