Lead Delivery Manager

WARACLE; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital technology consultancy in the UK seeks a Lead Delivery Manager to orchestrate cross-functional teams and ensure strategic delivery on complex projects. This hybrid role requires proven experience with scaled delivery frameworks and expertise in client management and conflict resolution. Successful candidates will thrive in a collaborative environment, driving team development and aligning stakeholder visions. Benefits include hybrid working, generous leave, and professional development opportunities.

Benefits

27 days of annual leave plus 8 bank holidays

5% company-matched pension contribution

Medicash Health Cash Plans

Home office setup budget

Access to Udemy Business

Cycle to Work Scheme

Enhanced parental leave policies

Regular meet-ups and lunch

Community initiatives for charitable causes

Qualifications

• Proven experience in scaled delivery frameworks such as LESS or SAFe.
• Expert-level ability to define effective delivery approaches for diverse clients.
• Demonstrated thought leadership in delivery subjects.

Responsibilities

• Orchestrate large, cross-functional teams for product delivery.
• Coach and mentor team members to ensure development.
• Align scope, budget, and contracts for commercial outcomes.
• Navigate conflicts using sophisticated techniques.
• Guide the evolution of the Delivery Community of Practice.

Skills

Strategic leadership

Conflict resolution

Client management

Team development

Scaled delivery frameworks

Job description

Waracle are looking for a Lead Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.

We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

• Location: Hybrid - from any of our UK offices
• Term: Permanent Position
• Salary: Competitive

This is a Hybrid role working from any of our UK offices 2 days a week.

Are you a strategic leader who excels at orchestrating large-scale, complex client engagements? Do you thrive on navigating challenges and fostering environments where cross‑functional teams not only meet aggressive product goals but set new standards for excellence? As our Lead Delivery Manager, you will be a pivotal leader, operating as a trusted advisor and thought leader, driving sustained delivery across diverse, ambitious projects. If you’re ready to align diverse stakeholders to a common vision and continuously elevate delivery through advanced metrics.

Key aspects of the role include

• Strategic Delivery Leadership: Orchestrate large, cross-functional teams, align multiple squads, and manage dependencies and risks to deliver complex product goals. Ensure sustained delivery pace and leverage advanced performance metrics to drive improvement and influence client decisions.
• Team and People Development: Ensure consistent coaching and mentoring for team members. You will be key in maintaining safe, collaborative environments, actively addressing conflict, and ensuring knowledge is consistently shared across all teams.
• Client and Commercial Management: Align scope, budget, and contracts to ensure successful commercial outcomes in collaboration with your teams.
• Conflict Resolution and Alignment: Navigate team and client conflict to resolution using sophisticated techniques. Resolve organisational or cultural issues impacting multiple teams and collaborate with mixed stakeholder groups to align them to a common vision.
• Practice and Process Evolution: Inject perspective into the Delivery Community of Practice (CoP), guiding the evolution of the Waracle Delivery Playbook. Lead knowledge sharing and ensure delivery standards are defined, documented, and aligned with our Go‑To‑Market (GTM) strategy.

What you’ll bring

• Proven experience operating in scaled delivery frameworks (e.g., LESS, SAFe) to align multiple product teams.
• Expert‑level ability to define bespoke, effective delivery approaches for diverse client environments.
• Demonstrated Subject Matter Expert (SME) knowledge to provide thought leadership on nuanced delivery subjects and actively contribute to the practice both internally and externally.
• Expertise in conflict resolution and the ability to act as a trusted source of support and reason in resolving critical delivery‑related issues.

Recruitment process

The recruitment process you can expect for this role is an initial call with your dedicated Talent Acquisition Partner who will chat with you about Waracle, what you are looking for in a new position, the salary for the role, notice period and benefits (the important stuff!). After that, you’ll be invited to a two‑stage interview process where you have an opportunity to find out more about the role and showcase your skills and experience. Your Talent Acquisition Partner will guide you through the whole process to your first day with us.

We believe in supporting our team, inside and outside of work. Here’s a glimpse of what you can expect:

• Rest & Recharge: You’ll receive 27 days of annual leave, plus 8 bank holidays, totaling 35 days of holiday to unwind and pursue your passions.
• Financial Future & Security: Plan for retirement with our company‑matched 5% pension contribution. For added peace of mind, we also offer a Death in Service benefit, providing 2 x your annual salary for your loved ones.
• Health & Wellness: Our Medicash Health Cash Plans help cover everyday healthcare costs, complemented by an Employee Assistance Programme for confidential support, and Group Sickness Cover for peace of mind.
• Flexible Working: We champion hybrid working, providing a home office setup budget to ensure you’re comfortable and productive wherever you are.
• Learning & Development: Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth.
• Lifestyle Perks: Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts.
• Family First: Our enhanced parental leave policies include support for fertility journeys, recognising diverse family needs.
• Community & Connection: We foster a vibrant culture with regular fun meet‑ups and lunch on us in the office once a month. You’ll also have the opportunity to make a local impact through Spirit of Waracle, our initiative for getting involved in charitable causes locally, building strong team bonds and giving back.

Our values

To make the world a better place through impactful software

Frequently‑asked questions

Here are some of the things that people tend to ask about working at Waracle.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.

We are not accepting applications from recruitment agencies.