Lead Customer Solutions Design Architect (Post-Sales)

BT Group; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A major telecommunications company is seeking a skilled Technical Designer to lead solution designs across multiple technologies like Cisco and Fortigate. The ideal candidate will manage customer engagements, oversee project delivery, and build strong relationships with stakeholders. This role offers a flexible working model alongside a comprehensive benefits package that includes a bonus scheme, pension contributions, and extensive training opportunities.

Benefits

10% on target annual bonus

BT Pension scheme with employee contribution

World-class training and development opportunities

Access to retail discounts

Qualifications

• Proven ability to lead technical direction of projects.
• Expertise in creating and deploying detailed technical designs.
• Strong ability to build trusted relationships with stakeholders.

Responsibilities

• Collaborate with customers for solution designs.
• Oversee integration of new developments and existing products.
• Drive continuous improvement in design and delivery capabilities.
• Resolve complex service challenges and lead root cause analysis.
• Implement robust controls and mitigations for risks.

Skills

Technical aptitude

Stakeholder engagement

Risk management

Collaboration

Technical proficiency in Cisco and Fortigate

Education

Experience in deploying configurations

Low-level design expertise

Tools

Cisco Routing and Switching

Fortigate Firewalls

Job description

A major telecommunications company is seeking a skilled Technical Designer to lead solution designs across multiple technologies like Cisco and Fortigate. The ideal candidate will manage customer engagements, oversee project delivery, and build strong relationships with stakeholders. This role offers a flexible working model alongside a comprehensive benefits package that includes a bonus scheme, pension contributions, and extensive training opportunities.