Lead Customer Service Team – Customs & Trade Compliance

Travail Employment Group; Worksop; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading employment agency in Worksop seeks a Customer Services Team Leader. This role involves leading a team to ensure efficient processing of customs declarations while exceeding customer expectations. Applicants should have experience in customer service and leadership, alongside excellent IT skills. The position offers a salary of £28,500, comprehensive training, and generous holiday benefits.

Benefits

28 days of holiday per year

Full training on customs procedures

Pension contributions

Free onsite parking

Qualifications

• Proficient in Microsoft Office and comfortable with CRM systems.
• Prior experience in a customer services environment leading a team.
• Knowledgeable about duty and VAT calculations.

Responsibilities

• Ensure accurate data entry and respond efficiently to customs queries.
• Maintain compliance with legislation and customs procedures.
• Ensure adequate staffing and manage team performance.
• Provide motivational feedback and support to the team.
• Focus on quality in all team tasks.
• Manage the end-to-end sequencing of customs procedures.

Skills

Excellent IT skills

Experience leading a team

Understanding of duty and VAT calculations

Tools

MS Office Suite

CRM systems

Job description

A leading employment agency in Worksop seeks a Customer Services Team Leader. This role involves leading a team to ensure efficient processing of customs declarations while exceeding customer expectations. Applicants should have experience in customer service and leadership, alongside excellent IT skills. The position offers a salary of £28,500, comprehensive training, and generous holiday benefits.