Lead Customer Service Manager – Healthcare Equipment

Millbrook Group Ltd; Normandy; On-site; GBP 26,000 - 31,000; Full time

Job summary

A healthcare provider in the UK is looking for a Customer Service Team Manager to oversee daily operations in their community equipment service centre. The role involves leading a team to meet KPIs, handling sensitive customer issues, and ensuring high-quality service. Ideal candidates will have supervisory experience, strong leadership skills, and familiarity with KPI management. This position offers a competitive salary, generous holiday allowance, and support for flexible working arrangements.

Benefits

Up to 33 days holiday

Life Assurance

Company Pension Scheme

Exclusive perks and discounts

Qualifications

• Previous supervisory customer service experience.
• Experience working in a fast-paced environment.
• Ability to report on KPIs and SLAs.
• Confident leadership and management skills.

Responsibilities

• Lead and motivate the customer service team.
• Ensure orders are processed accurately.
• Handle escalated calls and complaints.
• Report on performance against service agreements.
• Manage recruitment and training of staff.

Skills

Customer service excellence

Leadership and coaching

KPI management

Microsoft Office proficiency

Job description

A healthcare provider in the UK is looking for a Customer Service Team Manager to oversee daily operations in their community equipment service centre. The role involves leading a team to meet KPIs, handling sensitive customer issues, and ensuring high-quality service. Ideal candidates will have supervisory experience, strong leadership skills, and familiarity with KPI management. This position offers a competitive salary, generous holiday allowance, and support for flexible working arrangements.