Lead City Coordinator - Plymouth

Fever; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading tech platform for culture seeks an operations coordinator to manage logistics and oversee events. The role involves negotiating with suppliers, coordinating staff, and ensuring customer satisfaction during events. Successful candidates should excel in managing schedules and providing outstanding service. Join us in revolutionizing the experience of live entertainment and contribute as a key player in our ongoing expansion. This role requires regular travel within the assigned area.

Qualifications

• Experience coordinating events and managing logistics.
• Strong communication skills are essential for liaising with artists and suppliers.
• Ability to manage multiple tasks and maintain schedules.

Responsibilities

• Coordinate operations and logistics for events.
• Liaise with artists and suppliers to negotiate rates.
• Manage onsite event timings and customer interactions.

Skills

Event logistics coordination

Negotiation skills

Team management

Customer service

Job description

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionising the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors!

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

What is Candlelight?

• Candlelight concerts are a unique musical and sensory experience created by the beautiful ambience of candlelight.
• Our concerts highlight talent from upcoming artists to professional musicians and allow you to enjoy some of the most famous works of classical music in a completely new way and in various, spectacular locations.
• Candlelight is now expanding beyond classical music into other genres that fit well within the experience such as jazz, soul, flamenco, opera, and more!

Please note: Due to the nature of this role, candidates will need to travel often to manage the events and ideally be local to the area.

Responsibilities

Pre/Post Production

• Coordinating the operations and logistics of each event in your City including transportation of equipment to and from the venue
• Liaising with artists and suppliers, negotiating the best rate for multiple bookings
• Creating schedules and advancing key documents to all suppliers and venues staff
• Booking and training staff for all events through our agency staffing partner
• Attending weekly project updates with the Project Manager and Associate Producer to review, action and implement important production details, event reviews and policy procedures
• Overseeing inventory for storage solutions
• Ensuring Event and Incident Report forms are filled in (or ensuring the onsite EM has done so)
• Research and attending site visits for potential venues to expand in your city
• Occasionally assist with evaluating and executing walk‑throughs of potential venues (additional hours given)

Onsite

• Managing scheduled event timings as the main POC onsite
• Implementing new or amended production details, company policies and procedures
• Dealing with customer queries and complaints
• Filling in Event / Incident Report forms
• Encouraging high performance and implementing improvements with in your team
• Providing photographs and feedback after each event to your Project Manager
• Representing both the Fever and Candlelight brand fully through professional communication and management; acting as the main customer service representative at every event

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

For more information about how Fever processes your personal data, see the Candidate Privacy Notice.