Lead AV & Events Engineer

ProAV; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global audio visual integrator is seeking an experienced Senior AV Event Technician for their London team. The role involves delivering high-profile events, liaising with clients, and providing technical support during live productions. Candidates should have strong experience in AV systems integration and excellent communication skills. This position offers a competitive remuneration package and is ideal for individuals passionate about enhancing live event experiences.

Qualifications

• Proven experience in senior-level event ownership and delivery.
• Excellent communication skills for engaging with clients and stakeholders.
• Advanced troubleshooting skills in AV systems integration.

Responsibilities

• Serve as the primary point of contact for event delivery.
• Deliver end-to-end live event support.
• Produce comprehensive post-event reports.
• Ensure all incident tickets are tracked and resolved.

Skills

Event ownership

AV systems integration

Client communication

Troubleshooting

Job description

About The Role

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior AV Event Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Asset Management Company. One of many openings available at proAV who have over 500 team members globally, this position is based within our end user's organisation who are continuously investing in state-of-the-art technologies, services and training. This is an exciting opportunity for an exceptional, experienced Event and Production Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Responsibilities

• Serve as the primary point of contact for the successful delivery of best-in-class high profile events within a managed service environment embedded into the client in-house events team.
• Act as the subject matter expert and key liaison for clients and event stakeholders during live events, presentations, and live broadcast productions.
• Deliver end-to-end live event support, ensuring the execution of pre-planned designs and implementations that consistently exceed client expectations.
• Possess advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications platforms.
• Communicate effectively and confidently with senior stakeholders and cross-functional teams in high-pressure live event environments.
• Demonstrate a strong commitment to customer service, taking full ownership of all responsibilities and delivering consistently high standards of service.
• Produce comprehensive post-event reports, capturing statistics, performance metrics, and client feedback on a weekly and monthly basis in alignment with defined KPIs.
• Report key post-event data and insights to client stakeholders, identifying opportunities for continuous improvement and service enhancement.
• Maintain and develop strong client relationships through proactive communication and consistent service excellence.
• Responsible for technical support of all installed integrated systems.
• Serve as Level 2/3 technical support for the on-site team, triaging, diagnosing, and resolving complex AV faults, and implementing effective workarounds when necessary.
• Apply advanced AV troubleshooting across large scale AV systems including video signal processing, Audio DSP technologies, and TCP/IP devices.
• Ensure all incident tickets are accurately tracked in real-time, with timely updates provided to the client throughout the resolution process.
• Generate and distribute daily readiness reports for the on-site team, ensuring all AV equipment is tested, checked, and fully operational ahead of scheduled meetings and events.
• Develop and maintain comprehensive technical support documentation and standard operating procedures.
• Collaborate closely with the client's internal event and production services, whilst providing live event operation, engineering cohesion with the onsite proAV technical team.
• Provide expert recommendations to enhance audience engagement and improve the overall event experience.

Personnel skills

• Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments.
• Excellent verbal and written communication skills, with the ability to engage confidently with clients and senior stakeholders.
• Advanced troubleshooting skills and technical expertise in AV systems integration engineering.
• Demonstrated ability to manage key stakeholder relationships and engage effectively with executive-level personnel.

Hours of work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.