Lead AV Engineer

Clarify Consultancy Ltd; Kidderminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading communications company is seeking a self-motivated Lead AV Engineer in Kidderminster. You will resolve client issues on-site and provide training post-installation. Candidates must have at least 2 years of experience in audio-video roles and a current driving licence. We offer competitive salary, flexible hours, 25 days holiday, bonuses, and tools including a van and laptop to support your work and career progression.

Benefits

Flexible working hours

25 days holiday

Overtime pay

Training and support for career progression

Provided van, laptop, and phone

Qualifications

• At least 2 years of experience in a professional technical role.
• Ability to install and configure equipment to industry standards.
• Current driving licence is essential.

Responsibilities

• Attend client sites to resolve technical issues.
• Communicate effectively with clients.
• Deliver end-user training after installations.
• Complete job reports and obtain client sign-off.

Skills

Self-motivated

Excellent communication skills

Analytical skills

Interpersonal skills

Problem-solving skills

Tools

Audio/video conferencing equipment

Software tools for installation and configuration

Job description

Our client, a leading communications company, is looking to recruit a self‑motivated, professional, and efficient Lead AV Engineer to support their client base and ensure that a first‑class service is delivered.

Key Responsibilities

• Attend client sites and resolve issues in a timely and neat manner.
• Communicate with clients.
• Demonstrate self‑motivation with a commitment to the issue at hand.
• Use problem‑solving skills to find faults and consistently provide high‑standard solutions.
• Deliver end‑user training after installation of new devices.
• Accurately complete job reports, explain steps taken, and obtain sign‑off by the client.
• Accurately complete other service records.
• Build relationships with clients.
• Identify sales opportunities with existing clients and feed feedback to the Sales team.
• Conduct and record site surveys to a high standard.
• Maintain standards of technical excellence within the team.
• Participate in various training and development opportunities.

Qualifications

Ideally, you will have at least 2 years of previous experience within a professional audio, video, video‑conferencing, or similar technical role, with the ability to install and configure equipment using software tools and terminate cables to industry standard. You should be self‑motivated, reliable, possess excellent communication, analytical and interpersonal skills, and have the capacity to plan and manage your own workload efficiently.

As this is a field‑based role, a current driving licence is essential.

What We Offer

In return, the company offers an excellent salary and overtime pay, flexible working hours, 25 days holiday, bonus, and the training and support to aid career progression within an innovative and dynamic company. The company also provides a van, laptop, phone, and necessary tools/equipment.