Lawyer Success Leader — Hybrid (London, 12m FTC)

Lawhive; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Job summary

A tech-driven law firm in London is seeking a Head of Lawyer Success for a 12-month FTC. This strategic role involves managing a team that enhances lawyer engagement with the AI-native platform. Responsibilities include optimizing onboarding, developing educational resources, and collaborating across teams. Ideal candidates will possess 5-7 years in customer support, a legal background, and exceptional communication skills. The position offers a hybrid work model and competitive salary.

Benefits

Meaningful early-stage equity

33 days annual leave

Pension contribution

20% off legal fees

Top-spec equipment

Regular team-building activities

Qualifications

• 5-7+ years in a customer-facing support role, ideally in Customer Success.
• Experience working as or with lawyer(s) is essential.
• Strong team management skills to drive high performance.

Responsibilities

• Manage and develop the Lawyer Success team.
• Continuously optimize lawyer onboarding processes.
• Build tools for community engagement.
• Develop video tutorials and educational materials.
• Collaborate with Product and Engineering teams.
• Collect feedback from lawyers to refine processes.
• Drive collaboration across Legal and Customer Operations.
• Implement new ideas to improve lawyer success.
• Coordinate offboarding and ensure compliance.
• Support lawyers' business development goals.

Skills

Customer-facing support experience

Legal background

Team-building experience

Exceptional communication skills

Job description

A tech-driven law firm in London is seeking a Head of Lawyer Success for a 12-month FTC. This strategic role involves managing a team that enhances lawyer engagement with the AI-native platform. Responsibilities include optimizing onboarding, developing educational resources, and collaborating across teams. Ideal candidates will possess 5-7 years in customer support, a legal background, and exceptional communication skills. The position offers a hybrid work model and competitive salary.