Law Firm Complaints Specialist: Client-Focused Resolution

Diamond Search Recruitment; Gravesend; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established law firm in Gravesend is seeking a Complaints Handler to join their team. The role involves managing client service issues and ensuring timely resolutions while maintaining professionalism. Ideal candidates will have experience in a regulated complaints environment, strong attention to detail, and the ability to prioritize tasks effectively. The position offers competitive benefits, including holiday accrual, private healthcare, and discounts on legal services.

Benefits

20 days holiday plus statutory and bank holidays

Private healthcare through AXA

30% discount on all legal services

Introduction bonuses for new staff

£100 sick bonus for zero days off sick

Qualifications

• Experience of working within a complaints environment within a regulated environment.
• Ability to work on own initiative and prioritize work to meet deadlines.
• Strong attention to detail in handling inquiries.

Responsibilities

• Receive and acknowledge all client service issues in line with the complaints procedure.
• Conduct thorough investigations of all client service issues by discussing with clients and staff.
• Resolve client service issues in a timely manner to ensure client retention.

Skills

Attention to detail

Effective communication

Problem-solving

Job description

A well-established law firm in Gravesend is seeking a Complaints Handler to join their team. The role involves managing client service issues and ensuring timely resolutions while maintaining professionalism. Ideal candidates will have experience in a regulated complaints environment, strong attention to detail, and the ability to prioritize tasks effectively. The position offers competitive benefits, including holiday accrual, private healthcare, and discounts on legal services.