Launch Manager

Deliveroo; Sunderland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing startup in food delivery is looking for a Launch Manager to lead their North East team. This role involves ownership of Growth KPIs and managing a sales team to achieve targets. Candidates should have proven experience in relationship management and a strong commercial acumen. The position promises a blend of field-based and office work. This opportunity suits a self-starter passionate about enhancing urban food delivery. The role is based in Sunderland with competitive benefits.

Benefits

Family benefits

Financial support

Community initiatives

Qualifications

• Proven experience in account/relationship management, sales, or strategy roles.
• Demonstrable leadership skills with direct reports or in project leadership.
• Track record of delivering outstanding commercial results.

Responsibilities

• Be the business owner of Growth KPIs & CVP metrics across all segments.
• Understand the CVP in your cities and identify gaps vs competition.
• Manage and develop a high-performance sales team.

Skills

Account/relationship management

Sales skills

Leadership

Commercial acumen

Data analysis

Self-starter

Job description

The UK & Ireland is Deliveroo's most mature market globally. Functions include commercial, operations and marketing, and teams in the UK&I partner with global departments such as Product, Technology, Consumer and Restaurants. The UK&I Regional team drives Deliveroo's performance across all five nations. From Brighton to Bangor, Bolton to Belfast, we are experts in the local markets we serve. In the Regional team, we oversee all three sides of our marketplace: restaurants, consumers and riders. Each region faces its own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

We are looking for a Launch Manager to join our North East team. This is a rare opportunity to become a leader in the Regional Team, with direct ownership of results within your cities. You'll lead your sales team of 9 to deliver challenging goals, work cross‑functionally to improve selection across all segments and identify + execute guerrilla marketing activity. This is an exceptional role for someone who enjoys working at pace, thrives in ambiguity and possesses a strong bias for action. You will report to the Programme Lead, Regional Growth and be based from the Leeds office, but spend the majority of your time in your cities.

Responsibilities

• For your cities, be the business owner of the Growth KPIs & CVP metrics across all segments, working with your team or with others to drive improvement.
• Have a deep understanding of your CVP in the cities. Know who the best partners are across all markets & segments; identify gaps vs competition and cuisine gaps. Leverage that knowledge to build precise, detailed plans on how to improve the CVP in your cities.
• Through coaching, clear structure and direction, manage and develop a high‑performance sales team that hits their monthly targets.
• Set priorities for the Account Managers working in your locations for metrics such as signage, menu completeness, rejections, etc.
• Lead and participate in tactical initiatives required to support the Drax project in your cities. Could include in‑person marketing activations, sprints on city metrics such as signage, menu completeness or rejections.
• Maximise the potential of marketing opportunities in the area by identifying key partners for media and work with marketing to ensure delivery in your cities. Develop and execute guerrilla marketing activity.

Qualifications

• Proven experience in account/relationship management, sales or strategy roles.
• Demonstrable leadership skills either with direct reports or coaching, mentoring and project leadership.
• Track record of delivering outstanding commercial results.
• Strong commercial acumen, results and target‑oriented.
• Comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement.
• Self‑starter, hard worker and well organised, enjoys working autonomously and having a mixture of field‑based (3-4 days per week) and office/home working (1-2 days per week).

Our Mission

Deliveroo is transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when they want. We are a technology‑driven company at the forefront of the most expanding industry in the world, and we are still a small team making a huge impact. We move fast, value autonomy, and are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest‑growing startups in an exciting space.