Lambeth: Field Care Supervisor

Caremark Ltd; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent healthcare service provider is seeking a Field Care Supervisor based in Lambeth. This role involves conducting needs assessments, supervising Care & Support Workers, and ensuring high standards in service delivery. The ideal candidate will have 1-2 years of experience in a similar position, possess a driver's license, and be flexible to work weekends. Join us in providing exceptional care to our clients in their homes, supported by a dedicated management team.

Qualifications

• Minimum 1-2 years experience as a Field Care Supervisor.
• Driver's licence compulsory.
• Willing to work two weekends per month.

Responsibilities

• Conduct Individual Needs Assessments for new customers.
• Carry out risk assessments as needed.
• Supervise and support Care & Support Workers.

Skills

Self-motivated

Good communicator

Organizational skills

Reliability

Flexibility

Job description

Field Care Supervisor

Location: Lambeth

Salary: £22,000 – £26,000

Hours: 42 hrs/week

Caremark Lambeth is a professional homecare provider supporting individuals in Lambeth and surrounding areas. We offer our customers a high‑quality level of care & support in the comfort of their own homes with our dedicated team supporting vulnerable adults and people with learning disabilities.

Responsibilities

• Conduct Individual Needs Assessments for new and potential customers.
• Carry out risk assessments as part of the Individual Needs Assessment and update these as required.
• Conduct introductory visits for the first visit of a Care & Support Worker to a customer.
• Ensure all customer visits are always covered.
• Be on‑call in case of emergency on rotation with other FCS and Manager.
• Coordinate recruitment and permanent allocation of Care & Support Workers with Care Coordinators and support the writing of Care & Support Agreements.
• Identify suitable Care & Support Workers to cover absences caused by sickness or holiday.
• Allocate alternative workers when a current worker is unavailable.
• Facilitate the practical induction of all new Care & Support Workers.
• Provide in‑field training as and when appropriate.
• Identify additional training needs and report accordingly.
• Conduct customer reviews and respond to Individual Review Forms completed by workers promptly.
• Urgently report any changes in a worker’s or customer’s schedule to the Care Coordinator.
• Supervise, mentor and support all Care & Support Workers in the field.
• Monitor customer satisfaction and service quality.
• Ensure accuracy and completeness of all documentation in customer homes.
• Encourage opportunities for workers’ continuing professional development.
• Maintain up‑to‑date written reports and administration.
• Maintain close liaison with the Care Manager and Care Coordinator.
• Implement field‑based quality control systems and support Care Assistants within a defined area.
• Oversee care quality control and manage a team of Care Assistants.
• Act as link between customer and office.

What We Look For

• Self‑motivated, well‑organised and reliable.
• Caring and sensitive.
• Flexible.
• Committed to maintaining our high standards of care.
• Good communicator.

Additional Candidate Requirements

• Minimum 1‑2 years experience as a Field Care Supervisor.
• Driver’s licence compulsory.
• Will be employed across Caremark Lambeth and surrounding areas, working closely with the Care Manager.
• Responsible for implementing field‑based quality control systems and supporting Care Assistants.
• Willing to work two weekends per month (Saturday and Sunday).
• Field Care Supervisors spend approx. 95% of their week in the field and 5% in office for administration.

Apply

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