Laboratory Office Manager & Operations Lead

Eurofins USA Environment Testing; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading environmental testing firm is seeking a proactive Office Manager for their Castleford laboratory. The ideal candidate will be responsible for a variety of administrative and financial tasks, act as the first point of contact for queries, and manage data input into the CRM. This full-time role offers competitive benefits including training and a supportive working environment with opportunities for progression.

Benefits

Competitive salary

Good pension provision

Training and development

Five weeks of annual leave plus bank holidays

Qualifications

• Proactive and organised approach to administrative tasks.
• Experience in customer service and managing administrative workflows.
• Ability to supervise and support part-time staff.

Responsibilities

• Act as the first point of contact for incoming calls.
• Maintain records and monitor business KPIs.
• Manage data input to company CRM related to service delivery.
• Act as Personal Assistant to the Laboratory Business Manager.
• Manage receipt and dispatch of goods to customers.
• Provide basic IT support and liaise with external contractors.
• Supervise part-time administrative support staff.

Skills

Organisational skills

Communication skills

IT skills

Customer service

Tools

HubSpot CRM

Job description

A leading environmental testing firm is seeking a proactive Office Manager for their Castleford laboratory. The ideal candidate will be responsible for a variety of administrative and financial tasks, act as the first point of contact for queries, and manage data input into the CRM. This full-time role offers competitive benefits including training and a supportive working environment with opportunities for progression.