This role oversees and coordinates the firm's knowledge offering, combining client-facing initiatives with internal strategy and innovation. You'll work on projects that enhance efficiency, leverage technology, and deliver measurable value to clients and the business.
Client Details
Our client is a leading international law firm recognised for its commitment to excellence and innovation. With a collaborative culture and a strong focus on technology and knowledge, the firm empowers its people to deliver exceptional client service and drive strategic growth across global markets.
Description
The Role
You will oversee and coordinate the firm's Knowledge offering, working collaboratively across multiple teams, including Business Development and Marketing. The role involves:
- Client-facing Knowledge
- Streamlining and systematising client-facing Knowledge content and value-adds.
- Maximising the use of internal knowledge and data to deliver client benefits.
- Advising clients on Knowledge-related matters where appropriate.
- Supporting client development programmes through tailored Knowledge initiatives.
- Internal Knowledge Strategy
- Assisting the Associate Director of Knowledge in refining team strategy and KPIs.
- Producing central content and delivering updates, insights, and training.
- Leading projects to explore and implement GenAI and other technologies to improve efficiency.
- Supporting the rollout of a standard Knowledge offering in international offices.
- Participating in firmwide initiatives such as data projects.
- Performance & Measurement
- Refining and tracking KPIs to demonstrate ROI and alignment with strategic priorities.
- Ensuring Knowledge tools and processes showcase measurable success.
- You will work closely with the Associate Director of Knowledge and collaborate with the Knowledge Solutions Manager, Team Assistant, and Knowledge Paralegal.
Profile
Person Specification
- Qualified solicitor with at least 8 years' PQE.
- Previous PSL/KDL experience preferred but not essential.
- Strong technical capability and commercial awareness.
- Excellent communication, analytical, and research skills.
- Ability to inspire confidence and build networks across the business.
- Proactive, self-aware, and able to work independently.
- Growth mindset with enthusiasm for using technology to improve processes.
- Financial acumen and a business-focused approach to legal practice.
Competencies
- Client service focus
- Integrity and respect
- Strong interpersonal skills
- Inclusive and collaborative approach
- Delivery-driven and client-centric
Job Offer
- Strategic Role - Influence how knowledge drives client service and efficiency.
- Innovation Focus - Lead projects exploring GenAI and cutting-edge technology.
- Collaborative Culture - Work across multiple teams and international offices.
- Professional Growth - Opportunity to shape KPIs and deliver measurable impact.
- Flexible Working - Hybrid model with autonomy and support.