Knowledge Architect & Content Strategist (Hybrid)

Vitality; Bournemouth; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prominent UK insurance brand is seeking a Team Knowledge Service Support professional to create and manage impactful knowledge content. The role involves collaboration across departments to enhance operational efficiency and improve the customer experience. Ideal candidates will have strong communication skills and a data-driven mindset. The position offers a hybrid working model alongside competitive benefits.

Benefits

Bonus schemes

Pension contributions up to 12%

Health insurance with rewards

Life assurance at four times annual salary

Qualifications

• Ability to create clear concise and user-friendly content tailored to different audiences.
• Understanding of how users interact with content for clarity and accessibility.
• Proficient in using content management platforms to create and publish content efficiently.
• Skilled in using data to assess content performance and identify trends.
• Strong communication skills to present insights and collaborate effectively.

Responsibilities

• Create and manage knowledge content for employees and customers.
• Maintain content accuracy and relevance through a review process.
• Generate insights from data to identify knowledge patterns.
• Lead optimisation projects ensuring timely execution and measurable outcomes.
• Promote a culture of knowledge sharing and continuous learning.

Skills

Collaboration champion with stakeholders

Creative content visionary

Data storyteller

Facilities Management

Customer Support

Application Programming

Job description

A prominent UK insurance brand is seeking a Team Knowledge Service Support professional to create and manage impactful knowledge content. The role involves collaboration across departments to enhance operational efficiency and improve the customer experience. Ideal candidates will have strong communication skills and a data-driven mindset. The position offers a hybrid working model alongside competitive benefits.