Key-Time Sales Consultant

Furniture Village; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading furniture retailer in the United Kingdom is searching for a store representative who will be the face of the store, greeting customers and creating a positive experience from ordering to delivery. The ideal candidate will understand customer needs, embrace a customer-first mindset, and communicate effectively. With dynamic training, this role offers a chance to become an expert in beautiful furniture and world-class service. Join a family business that values its employees and offers real progression and rewards.

Qualifications

• Instinctively understands and embraces a customer-first mindset.
• Is a natural born communicator, effortlessly persuasively.
• Shows initiative and energy, able to work independently or as part of a team.
• Pays attention to detail critical for ordering bespoke furniture.
• Is punctual and professional, always with a genuine smile.
• Uses critical thinking to solve problems efficiently.

Responsibilities

• Be the face of the store, greeting customers and understanding their needs.
• Create an awesome end-to-end customer experience from ordering to delivery.
• Become a Furniture Village expert with industry-leading training.

Skills

Customer-first mindset

Natural born communicator

Initiative and energy

Attention to detail

Punctual and professional

Critical thinking

Job description

The role

You’ll be the face of your store, greeting customers, creating rapport, understanding their needs and creating an awesome end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well versed in beautiful furniture, world class service and understand how to overdeliver on KPIs.

Your skillset

Our ideal candidate? Looks like this :

• Instinctively understands and embraces a customer-first mindset
• Is a natural born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened its doors in Abingdon in 1989. Fast forward and today we have 59stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We believe in understanding customers’ needs, lifestyle and budget, then helping them find the perfect pieces.

Sourcing from across the globe – handmade mattresses from Yorkshire, bespoke marble‑top tables from Italy, precision engineered wardrobes from Germany – we offer beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison : “We employ nice people to sell nice furniture to nice customers”. We’ve been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 59stores on the map with more to come.

The key to our success? Our people. The heartbeat of our business. We offer real progression, real training and real rewards. Not to mention real fun. There’s a reason over 20% of our team has received long service awards, it’s because theywantto stay!

Our recruitment

As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together we can do wonderful things.